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44193$5,024,554.39

Subtotal: $5,024,554.39

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Bose Home Speaker 500: Smart Bluetooth Speaker with Alexa Voice Control Built-In, Black

(130 customer reviews)

$16.00

SKU: B07FDF9B46 Category:

Color:Black | Style:Speaker

The Bose home speaker 500 fills any room with powerful sound. Inside the speaker, two custom drivers point in opposite directions to bounce sound off the walls, creating a soundstage wider than any other smart speaker. Built-in voice assistants, like Alexa and the Google Assistant, let you enjoy millions of songs, Internet radio stations, playlists, and more — hands free. All you have to do is say the words, and the music starts playing. When the musician’s playing loud, the Bose home speaker 500 will still hear you. Just under the top is a custom-designed eight-microphone array for superior voice pickup. But control doesn’t stop at just voice – Start and stop the music with the top controls, or manage it all from the Bose music app. When it comes to what you want to hear, there are plenty of options, too. With Wi-Fi, Bluetooth, and Apple airplay 2 compatibility, play your favorite music services, like Spotify, music, or Apple Music, or play anything from your phone or tablet. You can set up to six different presets for playlists, Internet radio stations, and more. And the color LCD display will show you what’s playing, like current song, station, playlist info, album art, and more.

Connectivity TechnologyBluetooth, Wi-Fi
Speaker TypeBuilt-in
BrandBose
Model NameHome Speaker 500
Recommended Uses For ProductFor Smartphones or Tablets

130 reviews for Bose Home Speaker 500: Smart Bluetooth Speaker with Alexa Voice Control Built-In, Black

  1. Pierce (verified owner)

    Hack…I want to listen to Audible books on my BHS 500. I paired it with my Echo Spot. I tell the Spot to play my book. Bose plays it.

    Okay, setup was relatively easy. The sound, as we expect from Bose, is extraordinary. The box itself is very cool looking, looks good where ever you put it.
    Once connected to Alexa, I connected it to Amazon Music which is where I get most of my music. I subscribe and also have about 8,000 songs stored there. If you have other music sources/stations, they’re pretty easy to connect as well.
    I had one major disappointment and one minor. I listen to a lot of books, and was sad when Alexa said she could not play Audible books. I hope that will be remedied in a future firmware update.
    Minor disappointment: Like so many new Alexa compatible devices, the wake word is Alexa. No other choices. So, this is Bose great, Alexa familiar, but just waiting for Bose to make it better.
    I almost gave it a 4, but the sound is just too good.
    Recommended.

  2. Roger7 (verified owner)

    The new Bose Home 500 offers the best sound I have heard in small speaker and Alexa is a fine addition. My Bose is next to an Apple Home and I like the Bose sound much better. The Bose also displays album covers and other information. I easily activated Tune-in Radio, Spotify and Amazon music APPS.

  3. R. Ewing (verified owner)

    I’m assuming this has the usual great Bose sound, but how would I know. The application to set up and control the device. Will not connect. Tried and tried. Guess Bose will get this back. Come on Bose. DONT BUY THIS UNTIL THE PROBLEM’s FIXED.

    Update: Received response from Bose with possible solutions. Finally, after powering down and resetting router and firewall, and restoring the speaker to default settings, I finally got the app to recognize the speaker, the speaker to connect to the WiFi and the speaker was activated. Great, right? Nope. The app says the speaker is ready to play, the speaker says “the update will start once downloading is complete” and the app won’t play anything. The “update” is either the largest file ever to be downloaded or the unit is stuck and not downloading.

    My home is full of Bose products. Speakers, sound bar, sleep buds, ear buds, etc. All worked flawlessly. This is such a shame. I’m no computer neophyte. I’ve spent hours trying to get this to work. No dice. With great regret it’s going back.

  4. Jed (verified owner)

    It sounds great but you can’t says Alexa play whatever from Spotify. You have to use the bose app to play from Spotify. Dealbreaker for me, since I want voice control

  5. Jeff Wickert (verified owner)

    There is a lot to like about this speaker. The sound is great and the design is very attractive. Unfortunately, there are enough pieces that work as well as an Echo speaker. Asking it play to music, it often told me it wasn’t authorized until a second attempt leading to an interesting argument.

    I returned this and bought an extra Echo and the Echo Sub instead. This setup improved sound quality in my opinion. Also everything works better with the straight Echo setup.

  6. Thomas Novak (verified owner)

    This Bose Home Speaker 500 has been one of the best purchases I ever made. The ease of set up was very welcomed.
    The music fills our living room with the volume cranked at barely 25%. The quality is amazing. It has made listening to music on our Echo Plus a thing of the past. There is no comparison.

  7. Oldcaywest (verified owner)

    Numerous issues setting this new speaker up with the Apps. After an hour of trying to find the My Bose link (which the instructions refer to in the 1st step to begin the setup process,) I ended up reinstalling the Bose Music App. I still haven’t found that particular link but somehow managed to get it up , connected and playing music through the App.
    Two hours later I am still setting it up and having a very hard time getting a support video on Group Speakers to play. I finally got it to play only to discover when I clicked on the Group Speakers button as instructed to connect a speaker group, it was whited out and says Grouping not Available! That’s what I bought this for! I only have one other Echo Plus Gen 2 speaker which from what I’ve read should work on a multi-room speaker setup. There is this notice on Amazon’s page for this item…Currently, stereo pairing, speaker groups, and multi-room music only support music playback over your wireless network, and do not support Bluetooth, 3.5mm AUX in, or TV/video connections. Aren’t I trying to play this over my wireless network through Alexa? I’m confused. I was going to buy the Echo Sub system with 2 Echo+ for my mini-system but now I have no reason to believe that will work as a multi-room system either if this one doesn’t. I’ll continue to figure this out but if this just ends up being a $400.00 Echo like the product it will be going back. What a disappointment so far. As for sound that is the only reason it’s getting a 3. It does not have the bass response I expected at all but the overall sound is as described by Bose as The widest sound of any smart speaker. It has wonderful sound as a standalone but I really wanted it to act as a bit more of a subwoofer with all the talk about how wonderful the bass was.
    3.0 out of 5 stars
    I hope you’re patient! Doesn’t do what I expected

    By Oldcaywest on November 1, 2018
    Numerous issues setting this new speaker up with the Apps. After an hour of trying to find the My Bose link (which the instructions refer to in the 1st step to begin the setup process,) I ended up reinstalling the Bose Music App. I still haven’t found that particular link but somehow managed to get it up , connected and playing music through the App.
    Two hours later I am still setting it up and having a very hard time getting a support video on Group Speakers to play. I finally got it to play only to discover when I clicked on the Group Speakers button as instructed to connect a speaker group, it was whited out and says Grouping not Available! That’s what I bought this for! I only have one other Echo Plus Gen 2 speaker which from what I’ve read should work on a multi-room speaker setup. There is this notice on Amazon’s page for this item…Currently, stereo pairing, speaker groups, and multi-room music only support music playback over your wireless network, and do not support Bluetooth, 3.5mm AUX in, or TV/video connections. Aren’t I trying to play this over my wireless network through Alexa? I’m confused. I was going to buy the Echo Sub system with 2 Echo+ for my mini-system but now I have no reason to believe that will work as a multi-room system either if this one doesn’t. I’ll continue to figure this out but if this just ends up being a $400.00 Echo like the product it will be going back. What a disappointment so far. As for sound that is the only reason it’s getting a 3. It does not have the bass response I expected at all but the overall sound is as described by Bose as The widest sound of any smart speaker. It has wonderful sound as a standalone but I really wanted it to act as a bit more of a subwoofer with all the talk about how wonderful the bass was.

  8. James (verified owner)

    Outstanding sound when operated independently from other Echo products. Doesn’t “play” well with other Echo devices; if you tell it to play a channel everywhere, it lags a few seconds behind the other devices.
    We returned it and got the Echo Plus / Sub woofer combo – better sync and sounds comparable for much less money.

  9. S. Woods (verified owner)

    I purchased the Home Speaker 500 the day it released. I was immediately impressed with the sound quality. Setup with the Bose Music app was easy enough. Alexa has stopped responding twice since purchase but I simply unplug the power cord and plug it back in and everything works fine. Hope to see this fixed in the next software update. I’ve seen several complaints that people can’t pair it with other Alexa devices but Bose has made it pretty clear that it will only pair with other Bose Home Speaker devices. I have mine setup with Spotify premium and voice commands through Alexa work perfectly with Spotify. I’ve also setup the device through Alexa to control my Wemo light switches and my Nest thermostat and love the functionality. I connected my TV through the AUX port and the sound is great for movies. Overall I would highly recommend the Bose Home Speaker 500.

  10. Paul Jayson (verified owner)

    Downloaded the manual.

    Tried following the instructions on Wi-Fi set up but Bose App does not correspond to the manual’s instructions.

    Been working this all day.

  11. Kenneth A. Olena (verified owner)

    Bose sound keeps getting better. This was a replacement for an original Sound Dock which finally died. I actually paid for this, unlike some other reviews here. I suspect their value judgments are a Little off. Something for nothing makes it too easy to quibble. Set up was easy as could be. Found my google mesh network right away, updated itself and connected to amazon music, an 8 year old iPod, an iPhone 8, an iPad Air, a surface pro 4 and an iPhone 6 with no issues at all. The sound quality’s amazing. I am an audiophile, and was quite impressed. No substitute for way too much gear, but great for outside the listening room. The app worked perfectly. The engineering was as expected from the company Amar Bose built. Kudos

  12. Phronesis (verified owner)

    I am not a Bose fan. But the Bose 500 speaker impresses. It is a stately looking speaker that looks good on your kitchen counter. But even better than how it looks, it sounds terrific. Effortless bass and rich well-balanced sound. The expansive soundstage is immediately satisfying to the ear. It can go louder than you can withstand, with no distortion. You will not be disappointed with how it sounds. Music integration is top notch: Pandora, Spotify, Sirius XM, Amazon music, etc. all work flawlessly. Alexa is responsive. The 6 preset buttons are no gimmick, but quite useful. Easy to set up, easy to use. Really enjoyable to listen to at all volume levels. Bose has done its homework on this one. Overall it is an impressive speaker and will meet all of your music needs in the kitchen or living room, and then some. It is worth $400 of your hard earned cash. Highly recommended.

  13. Xavier (verified owner)

    This is a BOSE sound quality speaker. I’ve been using it in a large family room and it is quite capable of filling the entire room with sound as promised.
    The issues I’ve had with this device are related with the interface between de app and the speaker and the speaker and the router. So far in about a month I’ve had to reboot the speaker 4 times because the “Alexa” functions stopped working or the WI-FI suddenly became disabled and wouldn’t reconnect.
    I hope that with further updates to the software this issues become resolved, but as this date I would choose another speaker if I was counting on using the AIexa functions of this device.

  14. apollo (verified owner)

    I did not like the fact that the speaker turns off when least expected.

  15. Sally G (verified owner)

    After reading other reviews I thought I might have trouble connecting the system but because of the BOSE name I knew it would be worth it in the end anyway but much to my surprise, BOSE support was excellent!

    Their support team made it very easy to connect to the internet and connect Alexa. It takes about a half hour to forty-five minutes it connect but the step by step with the help of their support team made it very easy!

    Hats off to a GREAT COMPANY and a AWESOME SOUND SYSTEM!

  16. lovedquilts (verified owner)

    I really wanted to love this, the sound was great but the radio keeps shutting off. Alexa is very slow to respond to my requests. I am returning this

  17. M. Faisal Shah (verified owner)

    I received the order and the product would not work via blue tooth. For example, I would play a song on Spotify, YouTube, Amazon Prime Music, it would play through the speaker, however after 30 seconds to a minute, the music started skipping. To remedy this, I took it to my parent’s house (different wifi / diff location), and the same thing. The specific item I received skipped 100% of the time I tried to use it.

  18. BBB (verified owner)

    This speaker looks great, and sounds great, when it works. Unfortunately, it doesn’t work as advertised. It connects to Bluetooth just fine. But so do all Bose wireless speakers. The real selling point of this speaker was it’s seamless connection to multiple music services. That capability is a disaster. I have reliable and fast wireless in my home. My Bose Speaker 500 was extremely difficult to connect to WiFi. Just setting up the speaker was extremely frustrating. It required multiple attempts to connect to the Bose Music app, and I mean I tried dozens of times. I unplugged the device multiple times. I reset to factory settings multiple times. I rebooted my WiFi multiple times. It finally connected after an hour. The app is horrible, the connection to the device is horrible. And I haven’t even started to discuss how awful the music service playback works. It absolutely refuses to play SiriusXM. Nothing I do works. That was a primary reason I purchased this device, and at this point I’ve given up trying to connect to Sirius. It won’t even play music from my Amazon Prime account, that should work easily through Alexa. No such luck for me. Other elements of Alexa work ok. It will tell me what the temperature is outside, so I’ve got that going for me. Of course, that’s not why I spent $400. It’s a complete waste of money. The Bluetooth connection works fine, but you could spend half this much money to get a good sounding speaker with that capability. Do not waste your money on this awful product.

  19. Vincent (verified owner)

    In the store this sounds great, because Bose has a special set up with diagonally shaped sides that reflect the sound perfectly towards you when you’re standing in front of it, and it has pre-set song/sound demo to go through that must be tuned perfectly so it sounds really good.. So I’m not one of those anti bose guys, I actually have the alexa enabled bose 700 soundbar and sub with the rear wireless speakers and it sounds amazing. This speaker has very little treble at all, even when you turn the treble up in the finicky Bose Music app, i still can’t get it to sound quite right. The bass a little light but fine for its size and the mid range is good. I am guessing that’s because it only has two mid range drivers and no bass or tweeter. That being said the sounds i fine if you have nothing to compare it to but the regular echo speaker which sounds horrible. But I have a google home MAX which is the same price and sounds miles better than this for the same price, that being said, this is a little smaller and has some more functionality, like the VERY convenient preset buttons. I am annoyed the preset buttons don’t have back lighting though because when I want to put on my ‘fall asleep’ playlist by tapping I can’t see and have to turn on my lamp. But overall the presets make this speaker a lot easier to use than the google home max where I have to say Hey Google, can you please play ‘vincent’s play list from spotify premium’ and it has to understand me perfectly or it will play some other random playlist.

    Another thing I like is the build quality, it’s a nice solid aluminum speaker, with a dense feel, that being said the SCREEN that they put on this thing for album art, is utterly atrocious. Screens are really cheap to make now-a-days, and upgrading to a more pixel density would have been nice. It also has weird back-lighting issues where when there’s a darker or black album art you can see light clouding around the corners and the lighting is very uneven. This was on my unit, and units I saw in person at a store.

    Alexa integration works well and is easy to set up.
    The bose music app though, I hate to say, blows… I used to have two Bose Sound Touch speakers, and the sound touch app was much better than this new bose ‘music’ app. It was feature rich AND you could control it without being on your home wifi network. Which meant I could put some music on for my dog when I was away from home at work, or change the music for guests if they didn’t want to download the app. The sound touch app also used to have a windows/mac app version. Which made it a lot easier to organize my music, because I had the bigger screen to set things up on. There is no desktop app available.

    Anyway I returned the Bose 500 home speaker recently and I would recommend listening to other choices first. The best part about this speaker is the presets on the top and the size, and the better than an echo sound quality, but I do not believe it is worth 399 or even 349. IT’s more of a 200 dollar speaker IMHO compared to competition.

  20. Juan V. (verified owner)

    Nice unit with good sound but very disappointing when it comes to internet connection. I received the unit in a non-marked box and i had the feeling it was a refurbished product. The unit goes offline almost everyday and needs to be unplugged in order to reconnect. Initially I thought it was my internet service, but my other alexa and bose devices do not have any issue. I wish I could have returned it when i could. I am big fan of Bose products but this was a disappointment.

  21. EdoBeats (verified owner)

    This speaker is hands down the best at a little of everything at the moment. Highly recommend this speaker system. iPhone compatibility as good as the home pod. Android connectivity on point never any issues an for the bread and butter the sound quality is very good I’d say better than the homepod and the google home. Well worth it if you need to fill a room with good sound.

    Edit: 5/17 stopped working

  22. Steven (verified owner)

    For the past few years, I’ve been listening to music on Amazon Echo speakers, which I had synced in various rooms throughout my house. Because I had been listening to music more and more, when my family and I decided to move, I wanted to upgrade my speakers.

    I originally was set on getting a pair of the KEF LSX. Though I’ve never heard them, after all my research, I am sure they are amazing speakers. I also wanted to get some other less expensive speakers (at least compared to the LSX) for other parts of the house that I could sync to (using Air Play 2). I tested out a lot of options in this price range (and even a bit more expensive, like the Sonos Play 5).

    When we were in the process of moving, I decided on and ordered a Home Speaker 500. After using it for a day, I was so impressed by this speaker that I decided to forego the KEF LSX and just use the Bose throughout the house, so I ordered two more. So, for about the price of on set of LSX, I now have awesome speakers throughout my house. I’m sure I sacrificed sound quality by not getting the LSX (and I definitely sacrificed getting stereo sound on a wide soundstage), but, honestly, I love the sound of the Home Speaker 500, so I don’t think I need anything that is ‘audiophile’ grade.

    What I Love Most:
    -The sound is full and rich. I don’t know how to describe it otherwise, but everything I listen to sounds fantastic.
    -The speakers can also get really loud without any discernible distortion. I haven’t pushed them to their full volume as they are quite loud enough even at 50% or 60%, and the sound really does fill the room (and the next room!).
    -The look & overall build quality. They are really handsome speakers with a substantial size without being too bulky. I also appreciate the aluminum finish much more than I expected I would. The aluminum also gives the speaker a really nice heft to it. Nothing about this speaker feels or looks cheap to me (which is partly why it’s not a cheap speaker, obviously).
    -The screen. I have read reviews that criticize the screen as not useful and not in line with the current aesthetic for speakers. But, honestly, I listen to a lot of playlists on Spotify, and it’s nice to be able to see what’s playing. And, even when I’m playing stuff I know, I like seeing the album art.
    -EQ adjustments in the Bose app. You can change treble and bass on a pretty wide range (-100 to 100, with 0 being default). When we first moved in, we didn’t have any rugs down, so the sound was way too bright. A small adjustment in the EQ made a huge difference. Now that we have some rugs down, I’ve adjusted the EQ again back towards the default, and they continue to sound great. Even though these speakers don’t self-tune like some of the other speakers in this class (Sonos, Apple, and Google all do to some extent), the tuning you can do as a user I think will make these speakers work for you in any space. And, the speaker does have a host of microphones, so self-tuning is always something Bose could add in the future.

    (Minor) Complaints
    -The way groups work is a little different than with Amazon’s Echo ecosystem. Instead of creating groups ahead of time, you have to go into the Bose app to create groups ad hoc. So, you can’t ask Alexa to play music on a particular group of these Bose speakers. Instead, you have to get music started on one speaker and then create the group you want in the Bose app. Once it’s set up and is playing continuously, any music command given to Alexa continues to play on that group. If you stop playing music, the group eventually dissolves. The positive to this is that you can also edit groups (add and remove speakers) on the fly without really interrupting the music. With the Echo ecosystem, I don’t think this was possible (except possibly if you were using Spotify Connect with your Echo groups).
    -The app and software can be a bit buggy. It always does what I want it to — eventually. And it doesn’t take long to do what I want it to do. But it also doesn’t always work the first time (such as creating or editing a group). Also, album art sometimes disappears, replaced by a generic, white musical note. I will say that the more I have used my speakers, the less buggy the system tends to be. Maybe I’m just becoming more proficient at navigating the software’s quirks, or maybe Bose is making some updates to the speakers that I am not aware of.
    -Bose used two side-firing drivers in this speaker, which is supposed to give a wider soundstage for stereo sound. I don’t really hear much stereo in these speakers, even with songs that have a lot of it (such as Such Great Heights by The Postal Service). That said, the side-firing speakers do create a more room-filling sound as Bose claims. And, really, similar to the Echo, the sound quality doesn’t change a lot no matter where you are in relationship to the speaker (though the little stereo you might get straight on gets lost completely if you are not more or less straight on to the front or back of the speaker).

    All in all, I absolutely recommend this speaker. It’s a bit on the pricier side compared to some of the other speakers it gets compared to (but not all), but, for what I was looking for, I’m really quite satisfied.
    5.0 out of 5 stars
    Very Happy with this Purchase – Excellent Streaming Speaker

    By Steven on August 30, 2019
    For the past few years, I’ve been listening to music on Amazon Echo speakers, which I had synced in various rooms throughout my house. Because I had been listening to music more and more, when my family and I decided to move, I wanted to upgrade my speakers.

    I originally was set on getting a pair of the KEF LSX. Though I’ve never heard them, after all my research, I am sure they are amazing speakers. I also wanted to get some other less expensive speakers (at least compared to the LSX) for other parts of the house that I could sync to (using Air Play 2). I tested out a lot of options in this price range (and even a bit more expensive, like the Sonos Play 5).

    When we were in the process of moving, I decided on and ordered a Home Speaker 500. After using it for a day, I was so impressed by this speaker that I decided to forego the KEF LSX and just use the Bose throughout the house, so I ordered two more. So, for about the price of on set of LSX, I now have awesome speakers throughout my house. I’m sure I sacrificed sound quality by not getting the LSX (and I definitely sacrificed getting stereo sound on a wide soundstage), but, honestly, I love the sound of the Home Speaker 500, so I don’t think I need anything that is ‘audiophile’ grade.

    What I Love Most:
    -The sound is full and rich. I don’t know how to describe it otherwise, but everything I listen to sounds fantastic.
    -The speakers can also get really loud without any discernible distortion. I haven’t pushed them to their full volume as they are quite loud enough even at 50% or 60%, and the sound really does fill the room (and the next room!).
    -The look & overall build quality. They are really handsome speakers with a substantial size without being too bulky. I also appreciate the aluminum finish much more than I expected I would. The aluminum also gives the speaker a really nice heft to it. Nothing about this speaker feels or looks cheap to me (which is partly why it’s not a cheap speaker, obviously).
    -The screen. I have read reviews that criticize the screen as not useful and not in line with the current aesthetic for speakers. But, honestly, I listen to a lot of playlists on Spotify, and it’s nice to be able to see what’s playing. And, even when I’m playing stuff I know, I like seeing the album art.
    -EQ adjustments in the Bose app. You can change treble and bass on a pretty wide range (-100 to 100, with 0 being default). When we first moved in, we didn’t have any rugs down, so the sound was way too bright. A small adjustment in the EQ made a huge difference. Now that we have some rugs down, I’ve adjusted the EQ again back towards the default, and they continue to sound great. Even though these speakers don’t self-tune like some of the other speakers in this class (Sonos, Apple, and Google all do to some extent), the tuning you can do as a user I think will make these speakers work for you in any space. And, the speaker does have a host of microphones, so self-tuning is always something Bose could add in the future.

    (Minor) Complaints
    -The way groups work is a little different than with Amazon’s Echo ecosystem. Instead of creating groups ahead of time, you have to go into the Bose app to create groups ad hoc. So, you can’t ask Alexa to play music on a particular group of these Bose speakers. Instead, you have to get music started on one speaker and then create the group you want in the Bose app. Once it’s set up and is playing continuously, any music command given to Alexa continues to play on that group. If you stop playing music, the group eventually dissolves. The positive to this is that you can also edit groups (add and remove speakers) on the fly without really interrupting the music. With the Echo ecosystem, I don’t think this was possible (except possibly if you were using Spotify Connect with your Echo groups).
    -The app and software can be a bit buggy. It always does what I want it to — eventually. And it doesn’t take long to do what I want it to do. But it also doesn’t always work the first time (such as creating or editing a group). Also, album art sometimes disappears, replaced by a generic, white musical note. I will say that the more I have used my speakers, the less buggy the system tends to be. Maybe I’m just becoming more proficient at navigating the software’s quirks, or maybe Bose is making some updates to the speakers that I am not aware of.
    -Bose used two side-firing drivers in this speaker, which is supposed to give a wider soundstage for stereo sound. I don’t really hear much stereo in these speakers, even with songs that have a lot of it (such as Such Great Heights by The Postal Service). That said, the side-firing speakers do create a more room-filling sound as Bose claims. And, really, similar to the Echo, the sound quality doesn’t change a lot no matter where you are in relationship to the speaker (though the little stereo you might get straight on gets lost completely if you are not more or less straight on to the front or back of the speaker).

    All in all, I absolutely recommend this speaker. It’s a bit on the pricier side compared to some of the other speakers it gets compared to (but not all), but, for what I was looking for, I’m really quite satisfied.

  23. Abou Guindo (verified owner)

    I already owed a SoundTouch 300 with bass item + surround speakers and the SoundTouch 30. This to mean I was already good in term of sound quality. I bought this item to extend my sound network to another room and “smart” component of the thing. Unfortunately Alexa is not working in the country where I am ( that’s ok !) but what’s really disappointing is the fact that I can’t connect this device to my previous network and play all item simultaneously. It’s already disturbing to have to use two different app to control the items ( Bose music app – SoundTouch app) but this I could live with it, if and only it was possible to connect with the remaining Bose item I possess.
    2.0 out of 5 stars
    Doesn’t connect with other Bose ( SoundTouch)

    By Abou Guindo on September 2, 2019
    I already owed a SoundTouch 300 with bass item + surround speakers and the SoundTouch 30. This to mean I was already good in term of sound quality. I bought this item to extend my sound network to another room and “smart” component of the thing. Unfortunately Alexa is not working in the country where I am ( that’s ok !) but what’s really disappointing is the fact that I can’t connect this device to my previous network and play all item simultaneously. It’s already disturbing to have to use two different app to control the items ( Bose music app – SoundTouch app) but this I could live with it, if and only it was possible to connect with the remaining Bose item I possess.

  24. J. Stanton (verified owner)

    At the time of this review, the speaker (which advertises as compatible with both Google Assistant and Alexa) does not work properly with Google Assistant. For the most part, it accepts commands and acts as a Google Home (when added to the Google Home environment), but music playback does not work at all. First, Google Play Music and YouTube Premium music isn’t even available for the device, so Spotify (premium) or Pandora must be used. Then, when Google is asked to play something, it says sure! and starts Spotify, which promptly crashes. The only way to play music is by using the Bose app. Until the voice control is fixed, I can’t recommend this product as a smart speaker (but will still keep it for its stunning sound).

  25. Tabba (verified owner)

    This Bose Home Speaker 500 is wonderful! Resonate sound, easy connection to internet radio or by bluetooth to my phone, it really delivers quality sound. We loved the first one of the home so much that we go another for the office. You can control it easily with your cell phone. The only thing I’d change is that the clock stay on 24/7 even when playing the radio.

  26. Mark S. (verified owner)

    I had just ordered the Bose Sound Touch 20, but then became aware of the Home Speaker 500 and that it was being sold at a reduced price. I decided to order the 500 so I could compare the two. Here are some comments from a non-audiophile, but someone who does care about, and notices, sound quality.

    The two devices are controlled by different apps. The Sound Touch app has bass reduction control (which is helpful) but no other ways to control sound quality. The Bose Music app allows for both bass and treble adjustment.

    The Sound Touch app allows you to enter a URL for any streamable content that isn’t carried by the supported streaming services. The Bose Music app does not. This is important to me…one radio station I listed to frequently is only available on radio.com…a service not supported by either device.

    Both devices support Tune In. But the Bose Music app doesn’t support the premium version, so you’re forced to listen to commercials when using Tune In with the 500.

    One can get around the two limitation mentioned above by playing content from your phone through the speaker via Bluetooth. But that renders the pre-set buttons useless is a big inconvenience in my opinion.

    I found the 500 is more aesthetically pleasing and durably built, being housed in a sleek aluminum case. The Sound Touch is housed in plastic with a foam mesh over the speakers. The fact that the 500 is smaller makes placement easier.

    The 500 has a fully, richer sound with clearer/crisper highs in my opinion. Spoken word sounds a little mushy on the 500, but that is corrected somewhat by adjusting the bass downward. This, of course, is a subjective call. Others may experience the sound differently.

    I had always planned to return one of these, and thought it would be the Sound Touch. But I think the 500, while it sounds better, just isn’t as useful for my purposes based on the limitation of the app.

    Hope someone might find these comments helpful.

  27. Tom P. (verified owner)

    Ordered this afternoon and delivered same day. Setup was a breeze contrary to some of the other reviewers. The setup even went through the update.

    As for connectivity, access works across devices connected on the same network once setup on main account.

    Sound is just excellent. My wife who has the Sonos One was impressed.

    As for value, I got it on Today’s Deal at 25% off so what can I say. I was contemplating getting the echo studio, but should I say I’m satisfied.
    5.0 out of 5 stars
    Bose Home Speaker 500, a good buy!

    By Tom P. on November 13, 2019
    Ordered this afternoon and delivered same day. Setup was a breeze contrary to some of the other reviewers. The setup even went through the update.

    As for connectivity, access works across devices connected on the same network once setup on main account.

    Sound is just excellent. My wife who has the Sonos One was impressed.

    As for value, I got it on Today’s Deal at 25% off so what can I say. I was contemplating getting the echo studio, but should I say I’m satisfied.

  28. Paul A. Dietrich (verified owner)

    This speaker will not reliably link to Alexa. The software needs work. The connection fades in and out. Distance from speaker to AT&T router is 10 feet. Bose customer service, after a full hour
    of trying, told me THEY must be having problems, try again at a later time. (Translation: it won’t work in my environment.) The sound quality is great when it is working.

  29. Jeff Swail (verified owner)

    I’ve hooked up numerous products to wifi including several echo devices. Never a problem. I downloaded the app for this, repeatedly rebooted it and the device and after numerous attempts to connect it over several hours miraculously got it on my wifi network. I even gave it a name! Then it asked me if I wanted to keep it private and not let other people connect to it. What the heck, I said yes. It immediately disconnected from my phone and it an inert piece of metal that has wasted hours of my time. Do not buy this unless you are looking for a truly ugly paper weight.

  30. J. Craw (verified owner)

    Alexa setup was ok.

    Cons: You are required to use a bose account before you can connect to wifi or link you Alexa account. To be honest I didn’t notice a difference in audio between my Bose Mini generation 1 and this Bose 500.
    The Bose software has a noticeable delay when switching Bose favorites, but Alexa had no noticable delay.

    Update…Alexa integration is a joke. Limited skills and spoty voice control. Alexa had trouble controlling the Bose software side of the speaker.

    Pro the 6 favorite buttons! Restricted to Skills/services that are linked to your Bose Account such as iHeart, InTune, SiriusXM but each press was followed by a delay.

    Other Bose items that I own. QC15, QC25, BOSE MINI gen1

  31. KristinJA (verified owner)

    Fantastic sound as you expect from Bose. I got tired of buying cheap speakers and trying to get decent sound. You pay dearly for Bose quality, but to me it is worth it. Having Alexa on it is a nice little addition, but I rarely use it. 2500 sq foot house, I can hear all tonal ranges throughout the house. I use iTunes & Amazon music most often. Only problem is when I get my phone too far outside the house the speaker shuts off & I have to re-pair it. Minor inconvenience for major sound.

  32. Zach Weber (verified owner)

    The sound quality is Bose – so there are not many complaints. It could do better on the low end.

    This speaker has been stuck on download for software upgrade since I bought it a month ago. It’s extremely annoying when you pay between $200-300 for something.

    It is pretty disappointing that Bose has not offered a higher quality software.

    The device is built well – cord power only.

    I have used it in many different places and have only received compliments when it comes to sound quality. I wish I could use it more with the software being upgraded – but that has not happened yet.

  33. Amazon Customer (verified owner)

    Just found out today from Bose Tech Support that I was supposed to get a remote with my speaker. Remote??? I didn’t know we were supposed to get a remote. My speaker came without instructions so who knew anything about a remote.

    The reason I was on with Bose Tech Support (can I have 3 hours of my life back please?!), is because I can’t get my speaker into setup mode. Yes. That’s because I have to use the REMOTE that comes with the speaker! If I would have gotten instructions, I would have known that.

  34. Jackson R Steele (verified owner)

    This is the best sound originating from Alexa that I have heard anywhere.
    I have rewritten this review because we have used this Bose Alexa speaker for a while and are much more than pleased. This is the best sound you can get for Alexa and you don’t have to do it by wifi or that horrible blue tooth nonsense.
    The one drawback is Bose has not seen fit to publish a Windows app for laptops so the Android app was a great big pain in the butt. But, I’d buy it again.

  35. Carla (verified owner)

    The size is perfect and it’s a sleek style. It’s worked the majority of the time, but I have had trouble with it pairing to the app and/or other speakers occasionally (like 15-20% of the time).
    For the price & size, I’m disappointed by the sound quality. I kept it since I can leave it plugged in and the sound can reach a longer distance, but if it wasn’t for that, I would buy multiple Bose SoundLink Micro speakers instead. The sound on the Micro is richer with the bass more audible versus the Home Speaker 500 is definitely more tuned towards the treble sounds. I do like my bass to be on the deeper end, but most of the time I’m listening to Christian music, so I feel like it “should” be able to keep up with that genre & it doesn’t.
    Another con is that it doesn’t have a remote control like other plug-in models.

  36. Chuck Sanborn (verified owner)

    Could not get this speaker to connect to WiFi. Bluetooth and Aux worked, but you have none of the ‘smart’ speaker features. Seems to be an ongoing issue with this Bose product line if you look into the Bose Forums.

    Updated: It does work with WiFi, but the only app that that works with it is Bose Music, which only runs on smart phones. They provide no means to connect this speaker to a music library on a computer.

    Will take advantage of Amazons return policy and send them back. Really a shame as they did sound great and were a quality build, except they aren’t very smart at all.

  37. Kindle Customer (verified owner)

    I purchased this speaker, as well as the Sonos Move when they were both on sale. Originally I thought I would like the Sonos Move better. But after hooking it up and listening to it for a few days, I did not think the sound quality was worth the price tag. I unboxed the Bose 500 and placed it next to the Sonos Move and played a variety of songs on it. I prefered the sound of the Bose on almost every song. I love the deep bass sounds. It has an equalizer for treble and bass and this really helps to customize the sound. Even though not all services direct stream through the app, if you stream from your phone or computer you can still connect to the Bose 500 via Bluetooth. I have not had any issues, though I agree that the app could be a bit more user-friendly (such as by allowing you to search across services within the aapp rather than having to click on each individual services to find your songs) and expanded to include more services. This was the one thing that Sonos beat Bose on. I control my speaker primarily through Amazon Alexa and have had no issues with voice control either. Sound is far superior to Amaxon Echo sound. Highly recommend for fantastic sound quality,, and ease of use.

  38. Tim (verified owner)

    So this is actually my first BOSE speaker. I still remember the dream of getting some 901s as kid. Anyway, I think it works great. Sounds good, looks good. Responds as expected. I don’t use it for any music service per say, except maybe Amazon, but for the most part I play my own music. It would be nice (really nice) if they work out the multi-room option with other speakers, but I didn’t get it for that, so that’s okay. I didn’t know it had a clock, its a bit small, but still nice to have.

  39. Eddie (verified owner)

    Excellent sound and well made. I have 3 Alexas, 1 Sonos, and now this Bose 500. The Bose has the best sound, but it’s pricey. It looks good and the mini screen is a nice touch. The unit relies on walls to have reflected sound, but it’s hard to place it perfectly against a wall and to be able to see the screen as well. It does fill the room with sound. I currently own several Bose products including 2 sets of speakers, 2 sets of noise cancelling headphones. All of of which had been reliable. My original ‘300 series’ bookshelf speakers are still working great. The Bose 500 setup was easy and quick. I have all 3 subscriptions: Amazon, XM, and Pandora. Response to ‘Alexa’ was quick and in a snap. I was shocked that it can turn off the lights like my other Alexas in the house. Compared to all the Alexa products I have in the house, I say the Bose 500 looks and sounds the best. However, if you want value with quality sound at a fair price, then I would choose the Sonos One.

  40. dave wallace (verified owner)

    Was worried by some reviews that said there were issues connecting to music apps. I had same problem using Google voice but when we switched to Alexa- works great. Wanted a sound upgrade to our Echo and this certainly fits the bill. Sound quality is best at elevated volume. Bought on sale at $300- worth it. Note- when playing music on Sirius- song titles do not appear- just the music channel. Otherwise song recognition works well.

  41. Peter Schogel (verified owner)

    When you take it out of the box it looks great, after setup it sounds great, but as to working with Alexa and music services, NOT so great. It works with Amazon music, Spotify, and Pandora. We couldn’t use our Apple Music with the speaker.

    Also, some basic Alexa capabilities it couldn’t do, like be part of a group of speakers (unless they are all Bose speakers). We wanted to connect the Bose with our other Echo speakers in the house and learned from Bose that this capability was “with development “ fo over 2 years. I wasn’t going to hold my breath that anything was going to be done to enhance the speaker capabilities.

    I ended up returning and getting the Echo Studio for 2/3 the price, comparable sound quality, and seamless Echo integration.

  42. VG (verified owner)

    The device is relatively easy to set up. Instructions are OK (not great). The sound is the best part of the speaker. As long as you connect via BT (from computer or phone) it works like a charm. Use of Alexa was fine initially but with time developed a hiccup. After a bit of struggling had to reset both the device and a router to get it working again. Hope that I do not have to do that too frequently. The service people were helpful although it took a bit of time to complete the process via chat.

  43. S. Aversano (verified owner)

    Typical awesome BOSE sound . Just be warned that this will not work well with google assistant . For example You can not play Youtube music at all on it . It will ask you if you wan to set up Youtube music and then when you say yes it will say Youtube music will not work on this device . Works better with amazon . In fact Alexa is truly built in. The only thing which is not a big deal is that you can not change the wake word. It had to stay ALEXA. If you can live with that you’re ok.

  44. Bogiesmom (verified owner)

    The speaker sounds great, Bose quality. The stereo idea I don’t understand. It doesn’t sound like stereo but that’s ok. The quality of sound is lovely. It just doesn’t work as well as Alexa. I have to unplug it sometimes to make it stop. It doesn’t always understand what you are saying. Volume control is different and sometimes works and sometimes doesn’t. It doesn’t find your iPhone. So, depending on what you are looking for, the sound is very nice – it takes some working with to make it do what you want.

  45. D. Hughes (verified owner)

    This speaker is the best Bose speaker I have purchased. I have all of the Soundtouch series and a revolve. The 500 gives better sound reproduction and fills a room 30 x 30 ft. I can play music via bluetooth or on the IOS airplay. it sounds good and on high volume I have found no distortion. I recommend it as a speaker for all who enjoy music across the range from classical to heavy rock.
    5.0 out of 5 stars
    Bose Home Speaker 500

    By D. Hughes on January 25, 2020
    This speaker is the best Bose speaker I have purchased. I have all of the Soundtouch series and a revolve. The 500 gives better sound reproduction and fills a room 30 x 30 ft. I can play music via bluetooth or on the IOS airplay. it sounds good and on high volume I have found no distortion. I recommend it as a speaker for all who enjoy music across the range from classical to heavy rock.

  46. Eeyore (verified owner)

    My house is an open floor plan with two rooms on the second level. We placed this speaker on the first floor and can hear it clearly throughout the house. I don’t qualify as an audiophile but have a good ear – it’s crystal clear at all volumes! The app is good – still in the process of compiling playlists. The app and speaker have six handy presets.

    My one negative is the sensitivity of the eight (count ’em) eight superior voice pickup speakers for voice command. Uh-uh. Even with nothing playing, Alexa is out to lunch a lot of the time and I have to yell at her to get her attention.

    That said, I couldn’t bring myself to deduct a star because the sound is outstanding. Way to go, Bose!

  47. Gary (verified owner)

    Alexa and Google Assistants work well, but are limited compared to the proprietary devices. No video available on screen. Alexa does work well with Audible, and music services work well. AirPlay connects easily and sounds great. Both Bluetooth and Airplay have to be reselected if you pause playback for more than a minute. Sound is amazing for this size speaker and the Bose app works well. Setup was very easy and it connected with my WiFi network quickly. Internet radio stations are a plus and sound really good.

  48. Michael birdsong (verified owner)

    I thought this would have concert quality sound, like the bose wave soundtouch iv. It doesn’t. To much treble and bass, even at their lowest setting.
    Edit: after experimenting with the bass and treble for a while, i finally found a setting i was happy with. Now,as far as i’m concerned, my stereo sounds perfect

  49. GamerDC (verified owner)

    We bought this to keep near the dining room table and it is MORE than enough. For its size, this speaker kicks out the great sound you come to expect from Bose and you can crank it if need be. At the very high levels, it may become a bit muffled depending on the genre you are listening to, but if you want to crank it loud and often, you should probably look for a different alternative.

    The included Tune-In app is decent and makes up for not having a radio.

    The app would be 100x better if it had controls for bass and treble. Hopefully this will be a feature in the future.

    The speaker’s screen is worthless unless you are using a connected service, but it’s not very bright/clear either. We refuse to use Alexa or any home assistant services as we don’t want to be monitored, but setup was easy and it does not force you to use a service. Also to note, the included Tune-In app only shows the station – it does not scroll the song/artist that is playing. So you basically just have a little ad for the station that’s streaming.

    Overall very happy. Bass/Treble control and a better screen that recognizes streaming from our own library (not using a service) would be great.

  50. David M. (verified owner)

    Well, first off, it’s a Bose product so the sound is going to be pretty darn good. That goes without saying.

    Now, getting into the nitty gritty of this pig. It’s user interface isn’t exactly what I would call user friendly. The app to set it up doesn’t really work that well and good luck trying to connect the thing using the Bose app. I could stand right next to this thing all day long and it’ll almost never work. Occasionally Mercury goes into retrograde then suddenly it’ll connect for a day, possibly two if you’re really lucky. Better lock in those presets while you can kids because that window isn’t going to be open for long.

    Basically it’s a speaker with about a first grade education, so I wouldn’t exactly call it ‘smart’. If you want great sound combined with a thoroughly frustrating user experience, you can’t go wrong with the Bose 500.

  51. Matombo (verified owner)

    I have never been disappointed in a Bose product. Until this one.
    I bought this smart speaker five months ago and it worked well. The sound quality was very good, especially for my loft apartment. I would have appreciated more in the way of on-unit controls – I bought it for the speaker and not the smart – but I knew what I was buying when I bought it.
    Recently, however, the speaker has begun to distort rather badly, at even reasonable volume. It is s static-like sound, especially with heavier bass lines and most often while using the Aux feature. It can sometimes be cured by turning the unit off and then back on again, but not always. There seems to be an ongoing issue with this problem. Research it carefully on the web before you buy.
    I am not at all sure that I would buy one of these again.

  52. Gary Y. (verified owner)

    Was looking for some great sound and this product delivers. It is also very versatile in that it connects to Bluetooth, many music services (Sirius, Spottily, Amazon Music, and many others) and through a accessory plug connection. The product also comes with google assistant and Alexa so it also responds to voice commands to control the speaker or with this product line to other connected speakers in the house. Have had the product for a couple weeks and so far it has lived up to every expectation. A small footprint but delivers big Bose sound!

  53. Chandler Seamount (verified owner)

    Pro:
    Sounds is great.

    Con:
    It was very hard to set up for me. The problem I believe was that there was other skills that had been applied in the Alexa app. In particular there are two Bose Skills, one called Bose Music App (not for soundlink) and Bose Soundlink App. Once all skills were disabled and just the Bose Music App was enabled, the Bose 500 worked. Two different skills for bose, seems complicated.

    Why do skills exist at all? Alexa knew that I wanted to play music from Amazon Prime, but she insisted that I go find the right skill. Can’t she just go get the skill?

    Having to download two different apps, the bose app and the alexa app, and making them work together is complicated. The Bose 500 should power on, ask for your wifi password, ask for your amazon password and work.

    Update:

    We signed up for spotify. I could not get Alexa to work with Spotify with this speaker. It the speaker would say it was playing and the screen would show spotify but the speaker would be silent. I switched the speaker use Google Assistant instead of Alexa and now it works fine.

  54. Pedro Martinez (verified owner)

    First, quick search: Home Speaker 500 crackling noise

    Back in July of 2019, users started complaining to Bose about a crackling noise that would develop after a few minutes of listening through the 3.5mm AUX connection. Bose recommended checking for nearby power cables, but nobody has seen a fix as of April 2020. $300 single speaker units shouldn’t see interference from nearby power connectors; heck, my $300 5.1 system from Logitech was able to deal with a straight-up GROUND LOOP without any noise.

    Basically, there’s a hardware fault that makes the Auxilary input effectively worthless, and close to a year later, there’s been no word of a fix. If you plan on connecting this to a PC, save yourself the money and don’t pick this up.

  55. Semper Fi (verified owner)

    True to Bose’ name & reputation, this bluetooth speaker readily outperforms its size. It truly does provide room-filling sound with clarity & accuracy in a rather compact footprint. It has faithfully recreated an immersive sound experience for a wide range of music selections; Heavy metal, hard rock, mainstream rock, rap, classical, movie scores, and even audio books are crisp, clear, and enjoyable. Thus far (~5 months), I have nothing bad to say about this speaker…well, aside from my regret at gifting it to my wife and her insistence on constantly stealing it to move it from room-to-room with her. LOL

  56. E-Consumer (verified owner)

    Bluetooth turns off after 10 minutes, and refuses to stay connected after for more than 30 seconds. This is with or without the Bose music app. So I tried to use Apple airplay but I can only connect about 10% of the time; and that is after trying for 20 minutes! I have new and old iPads, iPhones, macs and 4K Apple TV’s and 90% of the time this speaker just will not show up as available to connect in Airplay (yes it is on the same WiFi network as required). It is super temperamental. I am technical; the software in this product makes it useless! I have the smaller Bose SoundLink Revolve+ Portable and Bose micro, so we use these for audio instead; …since these connect via Bluetooth!…as they should!
    Other secondary technical details, …That would only be important if it did connect and produce sound:
    1) if you have music or content on two different networks, there is no way to change / select WiFi networks; without a time consuming complicated procedure where you have to hold two buttons down on the speaker and log into the speaker via the Bose Music app and re-initiate the set up on a different network. It Does remember at least two different wi-Fi networks, Bose just does not provide any way in their software app for you to switch between them. A workaround, and the fastest way to switch, is to shut down the router/Wi-Fi network that it’s connected to, and it will switch to the other WiFi network in its memory. Believe me, I have spent hours and hours trying to get this speaker to work. The software and user interface are really bad.
    2) there is no Remote control. While you are suffering with trying to get this speaker to work, you are always getting up to press buttons on the speaker itself. The human user interface for this Bose product is a disaster.
    Someone Will probably start a class action lawsuit against Bose for this product. Bose should offer refunds for this horrible product.
    3) I initially purchased this just to use as a simple speaker via Bluetooth. I did a side-by-side comparison to my Bose SoundLink Revolve+, and a friends Harman Kardon Onyx Studio 3; before downloading the Bose Music app. The speaker was not louder or better than my Bose SoundLink Revolve+, And the $129 Onyx studio 3 sounded better. I was shocked. Then I recalled a review saying that a prior firmware update had crippled the sound on this device. So I installed the Bose Music app and it downloaded an update to the speaker firmware, and this Bose home 500 sounded completely different and much louder than before. The sound is now good, but it just will not connect via Airplay Wi-Fi and it won’t stay connected to Bluetooth so it is a waste of money and not a usable speaker.
    I have purchased those products for decades and I am a fan of their prior products. This product was a huge turn off.

  57. Mark P. Conroy (verified owner)

    I own two of these devices, one in the bedroom, one in the garage. Both units exhibit the same identical issue: All of the TuneIn radio stations I listen to are clearly missing one of the stereo channels. This does not happen on bluetooth or Amazon music. I have verified on both devices. I have also verified that on my iPhone TuneIn broadcasts on both stereo channels without issue. So this issue has indeed been narrowed down to the operation of TuneIn on this particular model.

    This was a rather expensive purchase. I have posted this issue on the Bose community forum and I can now see this issue was posted back in July of 2019 and this issue still persists as of May 2020.

    My reason for the low rating is two fold:

    1. I would expect for the price that this system would have considerable quality for all it’s functions. One of it’s main features that streams local (and other) radio is central to the usefulness of this system.

    2. The lack of Bose’s concern for addressing this issue since it has certainly been documented for over 11 months raises red flags for their attention to quality and detail.

    EDIT 09/12/2020 Going on many months now I can’t count. Issue still in denail phase. one star review stands.

  58. Richard J Kaplan (verified owner)

    This is total garbage. I’ve owned many Bose products over the years and have been uniformly happy; any problem that arose was quickly and kindly fixed by Bose. And then there’s this piece of junk.

    First of all, it barely works as a voice assistant. I used it solely to play Spotify and it did not know how to skip a song at my command or play a playlist no matter what words I used; so essentially I used it as a blue tooth speaker. That is, while it worked. 6 weeks after I bought it, it completely bricked out. I did all the restart and reset crap that Bose recommends and it changed nothing. Then Bose told me they would repair it…for $99. Seriously, this piece of junk broke after 6 weeks of use and you want me to pay to fix it? It’s clearly got crap software. I would strongly recommend you buy any other product. I’m not sure I’ll ever buy from Bose again.

  59. Romano Humarang (verified owner)

    I got this product by March everything seems going very well, I connected it to the internet easily.. and then this crackling sounds appeared at first its just a little crackling and then it got worst, I did everything that is advised on the review but its not working, now you cant even put the mid volume and the crackling sounds is so disgusting… and then when it disconnected to the internet i tried to reconnect it but right after I connected it to the device internet it says it cant make any connections…I already bought a lot of Bose speaker I bought soundtouch 30 and 20, and bose s1 speake andthis is the my third bose homespeaker 500 and its a waste of money…

  60. Joe Osçurö (verified owner)

    This is a great stand alone speaker and is just another typically overpriced item from Bose. Hence the average score I gave it for value. The real issue here is the software. It works best with google assistant. I happen to use Amazon Alexa products and it was not easy to get things connected and in working order. And even now it has limitations on what I am able to do with it. Bose has cheaped out on software development and it is obvious. And it brings into question the integrity of Bose because wireless software connections are the future and it is here now. I have many different electronic devices that I connect and use via the internet. This would be in the bottom 10% for user friendliness in connecting and using it. On the bright side the speaker itself is fantastic producing great sounds with a great range. Just be prepared for a rocky road with the software part of the equation.

  61. Arthur Garcia (verified owner)

    This is your father’s Bose. The sound is so rich that nothing i have listened to can equal it. Blue tooth works great. The Auxiliary connection works fine. That is all that is needed. I used to have a Bose radio but i gave it away. I have been searching for another, but there is none, until this Bose home speakers. Who cares about the other features like Alexa. Do not buy a Bose with batteries in that they die eventually and affects the entire device in reliability of shutting down. You pay the price to hear a Bose speaker that is unmistakable.

  62. James Golden (verified owner)

    This has the stellar Bose sound and the Bose app is great. How ever, the integration of alexa with Bose is something to be desired. I did not buy it for the alexa integration and that was a good thing. If that was the case, i would have returned it. The Bluetooth is excellent with no problems at all. It has an aux in and that is also a plus.

  63. Terry J. Reese (verified owner)

    I was so excited about this product especially because I’ve always loved Bose products. I could not get this speaker hooked up to my wifi. I’m pretty good at figuring out this type of thing so I did all of the troubleshooting suggestions that I found on the internet. I did this for almost two days because I was convinced that it was something that I was doing wrong. Then I tried calling the help line several times and could not reach customer service. I went back and searched reviews only to find that other people were having the same issue. That’s when I threw in the towel and returned the item. This is the second Bose speaker that I’ve purchased and had difficulty setting up. I replaced my purchase with another brand and had no set up issues. Very disappointed.

  64. Jeanne Lively (verified owner)

    It was amazing with sound but would not stay paired up with anything to play music and then would just shut down. I would have to unplug it to reset it which was aggravating. Love the concept o Bose and Alexa but definitely was not compatible.

  65. Clifton Pearce (verified owner)

    Awesome Product, but I got it for a Higher Price then Amazon Prime Offered so I sent it back… still waiting for confirmation of my refund so I can make the purchase from Amazon Prime for less the cost of third party vendors. Hope this info was Useful to other Cunsums and Third Party Customer Service R&D

  66. michael k. (verified owner)

    I bought this to put outside in my outdoor kitchen and thought Bose would have decent enough sound to carry off in a larger outdoor area.
    I was a little apprehensive at first reading about people’s comments on connectivity difficulties (I know Bose aren’t the best at customer support) but since I already had a Bose Soundbar 700 as well as a couple of the older Bode Soundtouch speakers I thought I would give it a chance.
    The speaker arrived in typical Amazon 2 day fashion (thanks Amazon) and within 15 minutes of opening the box I was connected, firmware updates and listening to music in all Bose’s rich sound.
    Initial sound was very smooth and just what you would expect from Bose but going into the app allowed me to play with the base and treble which for a speaker of this size provides deep base beyond adequate for a large outdoor area.
    I think this originally went for $400 which I think is a push but at $300 which is what I paid it is well worth it.
    Negatives? well the screen is a bit of a waste of time but other than that it’s a superb speaker.

  67. Danny (verified owner)

    Why did I choose this? Coming from an Apple head, I decided on the 500 over the Homepod for two 3 reasons. 1. Google over Siri capability, Google has a lot more compatible smart devices for half the price as Apple Home products. 2. The screen 3. My theory on Apple products has always been, when Apple release a new product there will always be one better. Ok, done with the why, now how does it really compare? FIRST I’ve never had a Homepod and have very little in store experience with Homepod so I cannot say much but from the few minutes I did get my hands on it. From my rough experience in a busy Apple store, the Homepod felt fuller, no matter the direction and vocals sounded deeper. The Bose on the other hand, the loudness is there, but sounds almost like the music is spitting from one direction, not that surround feel, also the sound is a lot better when your facing directly in front of it as opposed on the side(s). It is almost as if the instrumentals exits from the side and vocals come from the front. Bass is tunable and certainly gets realll punchy, surprising to say the least and I love bass (set mine to 30-50), vocals are Bose supreme, especially with Xscape and such oldies. At other times the instruments just sound like vibrations agains sheet metal, if that makes sense. And now the screen.. I had a rough start with the 500 as this is my second replacement unit, I had issues that occurred on both speakers where the album would not show, as if it was still on standby. After lots of forums, the neat trick I found was to press and hold the volume down and (I think) the bluetooth pair button, this will update the speaker. The first night doing this, it did not work, and I was going to ship it back for neither a return or a THIRD unit. I bared on and repeated the process back to back about 2 to 3 times and it eventually stopped bugging and now shows the album every time! If this does not work there’s another fix where you hold down two buttons to complete a factory reset(look it up!) I did this as well the first time but didn’t seem to work. After all the bugs, there’s still a slight bug. Every now and then Google will repeat the “Gesture” a few times, like if I said “Turn off the light,” it’ll sometimes say “Turning off disco(my lifx),” 2-4 times. Now why keep it after all the compromise? It’s probably the aesthetics for the screen, I love Apple for its emojis, but not it’s high priced other products.. also my return window closed… In the end though, I do use it everyday, the sound is crisp, bass hits and, does hit the benchmark for “Premium.” The vocals are magnificent for such a piece, voices are still crisp across the room, it’s the hard instrumentals Bose hasn’t learned to handle, but it is very surprising how Bass heavy they was able to make the piece, so atleast I can say I have GOOD, heck GREAT speaker for what it is. So I guess, would I recommend it? No, only because of the bugs I’d probably trade this out with 400(whatever the 360 speaker one is), but give them a few years and you’d definitely find me reviewing again, as I could imagine the amazing improvement. For reference music I listen to was mainly (Dej Loaf, Jaquees, T9ine, Ji Prince of NY, Mariah Carey, and T9ine.

  68. Ziweth (verified owner)

    First of all, I’m not an audiophile but I love music. Although I grew up listening mostly to Rock in the 60s and 70s, these days I am more inclined to certain types of Jazz, like Miles Davis and John Coltrane.

    For a comparison, I have these devices: an Amazon Echo, a Bose SoundTouch 20, an Echo Dot connected to an old Panasonic SA-PM53 (around 13 years old).

    In my ears, the new speaker sounds much better than the Amazon Echo, similar in quality to the SoundTouch -although in a different way- and not as great as my old Panasonic device.

    Now … how come that an $18 Echo Dot, connected to the aux port of my old $100 Panasonic box, sounds noticeable better than the modern $300 Bose Home 500? So this was my initial issue, although not that big of a deal because the 500 still sounds great, it is just not a match for my old equipment and that was unexpected.

    What is really bothering me are the gaps between parts of music in certain albums.

    There are albums that were carefully crafted to be listened as a whole and not as a collection of greatest hits. A popular example would be Dark Side of the Moon, but there are many others like Abbey Road or, for Opera lovers, Rigoletto.

    I get my music from Amazon Music, and I know that the same albums played through my Dot/Panasonic configuration play as the original (e.g. ending of Back in the USSR merged with the beginning of Dear Prudence without a gap). That is not the case in the Home 500, there are gaps between the pieces.

    Because of that feature, I have found that I cannot listen to certain albums anymore. This probably applies more to Concept Albums and Progressive Rock, but some other forms of music, like Opera, are affected as well.

    So be aware – If you only listen music from playlists or in any form where the songs are not interrelated, the Home 500 is a great speaker, but if you are used to the Concept Album experience or Opera, you may want to consider the issue with the gaps.

    I’m stuck with the 500 now, but I am wondering if I should sell it to get a pair of speakers (e.g. R1280Ts) and connect them to another Dot. That would be much less expensive, would have no music gaps, and would get better sound quality.

    In summary, I gave it only one star mainly because of the music gaps. Other issues like the lack of compatibility with other Bose speakers and limited Alexa functionality played a little bit into that as well.

  69. ron johnston (verified owner)

    its to hard to set up. if you lose internet for some reason you have to reset it. first you have to down load app on your phone and then set up the Alex or seri or donthing else.
    then you have yo go it another app to find it and set it up on your alexa app its just a pain and not for the money. its false advertisement !
    wish I could itbavk and get my money back and stuck with the alexa that I have been buying.
    changed my router and the gave me a new password now i can’t even get it to work.
    don’t buy it.

  70. Kristin M. Fiore (verified owner)

    The speaker does have great sound, is compact, and lets you bring in several types of stations, though it does not yet integrate with Google or YouTube music.

    However, it randomly turns on at full volume (quite loud!) with random music, or even once with an Indian man’s phone call. If you try to reduce the volume it goes back up again. Sometimes it will interrupt what I’m playing to do this. Other times, such as at 11:30 at night or 2:00 in the morning, it will turn on full volume and wake up everyone in the house, scaring the crap out of my poor cat. I even got frustrated comments from neighbors. Imagine if it turns on at full volume for hours when you are not home.

    This is not acceptable functionality for such an expensive product! I returned it and got another one, which did the same thing. This is a consistent defect. Search for another product until they fix this.

  71. Peter Hanson (verified owner)

    This speaker has outstanding sound. It tells you on its screen what station or streaming source is playing, along with the piece and performer if that information is available. It has six presets that I have put onto my six favorite radio and music sources. Plus you can ask Alexa to play piano jazz or whatever or what is the weather forecast? or lower the volume. You can turn off Alexa from listening. The bass is so strong that I have turned it down. It’s compact, taking little space. It’s silver satin finish matches my computer in my office.

  72. pcayers (verified owner)

    I own a number of products by Bose and like all of them… except this one. I wanted to integrate something with my Alexa and this seemed like a great option. I got through 90% of the setup and it stopped. I am fairly tech savvy but it stumped me so I called for tech support. They were outstanding! But they could not fix it. I contacted my cable & internet company with no success. I hired a guy from a tech company to try and connect it. By now I had exceeded the time I could return it and get a refund. So it is decoration on my TV stand and never did connect the final 10% despite all of their other products working fine.

  73. Ed Detlie (verified owner)

    The sound is great, but it does not have Apple Music integrated as a streaming music service. It has Spotify and Amazon Music, but not Apple Music. They give a cheesy excuse that you can play it by using Airplay. That’s like a top-end tv that won’t play Netflix without rabbit ears. (Look it up.) It’s disappointing, but also just strange. Otherwise, it would be a 4.5 star product. UPDATE: The preset feature is really nice; you can assign a music playlist (at least Amazon Music), a radio station, a song or a podcast to one of six buttons on the top of the speaker. It is very nice. Although the documentation that comes with the product is pretty skimpy, there is an online manual, plus Google and YouTube.

  74. Leslie Shirkey jr (verified owner)

    We downloaded the app and this was really easy to connect up to our WiFi and the sound is awesome. Needs some tweaking but worth the price of admission here. The display screen shows album cover and song info plus a few features on the app.
    4.0 out of 5 stars
    Time Will Tell.

    By Leslie Shirkey jr on September 19, 2020
    We downloaded the app and this was really easy to connect up to our WiFi and the sound is awesome. Needs some tweaking but worth the price of admission here. The display screen shows album cover and song info plus a few features on the app.

  75. Kindle Customer (verified owner)

    I bought this speaker to listen to music. It will not connect to anything correctly. If I’m synced up to YouTube or listening to a podcast, the speaker “skips” like a scratched cd. Totally aggravating because this is not cheap. Going to buy a new speaker, different brand. So disappointed in this product.

  76. john c (verified owner)

    I spent an hour trying to get this set up by myself was unable to do so. Called a friend over who works in electronics, they spent two hours with me trying to get it set up. After three hours we still cannot get it set up and functioning. I am going to try again tomorrow. Very frustrated. I cannot recommend

  77. David C. (verified owner)

    One year later, still nothing but problems. Now it gets stuck in update mode, trying for three days to fix, no luck. PLEASE read the reviews and see all the chat rooms before buying speakers that run on the Bose Music ap.

    Such a shame that Bose is putting out great speakers. But the ap that runs is really, really, really bad. If I had known I would not have bought the speakers. I am re-installing the ap for the 3rd time in a year. It takes hours to get it to work again.

  78. Ruby Montelongo (verified owner)

    I am a huge fan of BOSE.
    I have headphones bluetooth speaker and 2 sound bars for our TV & surround sound system. This speaker sound amazing we have a 6 bedroom house and I can hear it throughout the house no problem.
    Now when it come to talking to it for ALEX thats a problem. I have an Alex in every room and this is the only one that gives problems. I have to yell half the time and the other half I have to repeat myself.
    I got this to replace one of my ALEX devices but I am returning this back and I am going to try the other BOSE speaker thats portable and has ALEX built in. I hope it works better.
    Really disappointed i wanted to love this. I also had to set to factory settings 9 times no joke and it took a long time to set up.
    I am not a super tec person BUT I have a smart home so I do know how to work things.
    Still a fan of BOSE.

  79. Ozrider (verified owner)

    I bought this speaker to replace another, quality brand speaker with good sound and an Echo Dot that I was using with it. Granted, this unit cost a bit more than the combined price of what I was replacing but not by much and in return I was able to reduce the amount of shelf space take up in my office. Here are my comments on the Bose: It looks great. The sound is excellent, much better than what I was replacing even though the Bose is slightly smaller. Bluetooth, WiFi, the Bose app — all connected fine. Setup was a piece of cake. Alexa works well (though there seems to be a very slight delay in responses compared to my Echo device but that might just be me being overly sensitive). I use Spotify as my primary music service and had that set up as my default in my Alexa app. The Bose integrated perfectly with my settings and I have had no issues. All in all I couldn’t be happier.

  80. David R Smith (verified owner)

    I purchased the Bose Home Speaker 500 after having the 300 for a month so wanted to expand the speaker system. The 500 ran great for a month, the sound quality is good but not perfect. It doesn’t match the previous SoundTouch models and even questionable against the SoundLink – nevertheless I was happy with the new system.

    After 1-month, exactly to the day, music was playing from both speakers and suddenly stopped with a loud-BANG. I thought something had fallen over but no. The power supply in the 500 went POP. I am trying to now get this fixed but Bose are being reluctant to help at this point.

    I have some Bose speakers approaching 10 years old, very disappointed to have one go bang after 1-month!

  81. Brad Barnburner (verified owner)

    This product in all its Splendor of Supposed Simplicity in what should have been there Crown Jewel of Smart Speakers attempts has vaporized in a complete blunder. As perhaps maybe some of you out there….?? has one that functions as intended, mine as many others, suffers from the demise of some short sighted firmware malfeasance that creates a worthless piece of technology that just Isn’t There for us Bose Fans.>! This Speaker once setup is splendid, seems to be function just fine, sound remarkable, as usual in it’s small stature, and for the most part, reacts to voice as usual in either Hey Google or the Alexa commands. This, as well from the Bose Mobile Phone App, one can enter Memory Presets in the 6 top buttons provided. But as time passes, a few days, a week, etc…and just when least expected, this devices goes into Zombie Mode with a complete absence of response to Voice Prompt or Touch Prompts, just a white bar or flashing white bar. This seemingly after the latest firmware attempt, I believe, no other problems posted before that. Bose Tech Support host the usual response, to Factory Reset of course their Only Solution or it’s Our Fault as Consumers….It’s Our Wi-Fi Networks Shortcomings, the usual escape clause. But if anyone out there has experienced this same scenario, we know that this is nothing short of Bad Engineering by Bose to jump into the Smart Speaker Arena, and they have nothing more to add to this VaporTech they have submitted to us Consumers now Prosumers of Tech Gadgetry that makes us stupid to Throw our $$$ at, which Bose is always happy to oblige for us..Not a Throw Away type Company Standard.

    So, anyway, please speak up, or is this isolated, let it be known. Or my final word. So I bought this the beginning of this year, and after 6 months, magically, the Bose Factory Warranty on the device is labeled done…as Warranty has Expired, as in No Longer Under Warranty, so obviously Bose has washed their hands of this Mistake. It is a Glaring Denial of Responsibility on their behalf to treat faithful Bose customers to High Dollar Poorly Engineered Garbage Wear , and then dump it on the market and not stand behind it…Despicable…!! Of course the will blame the Pandemic, isolated instance or something even more sickening. Good Luck ..>!! ;p

  82. Jen maxwell (verified owner)

    I purchased the Bose Home Speaker 500 for church services. I curate the services and operate the music from my iPhone and have been using the Bose Soundlike Color (I got the orange) and am very happy with its performance. However, the church hall is large and I would like just a bit more sound that the Soundlink puts out. Let’s upgrade! I thought. Big mistake.

    For $300, the Bose Home Speaker 500 may have better sound that many of its smaller speakers but it’s ability to maintain a consistent Bluetooth and Wifi connection ruined the attempt at a church service. Luckily I had the Soundlink there as well and quickly reverted back to it. In addition, the 500 does NOT have the ability to disable auto off! WHAT?! This means that after 30 minutes of sermon the B500 has Shut Off and you have to start the connection process all over again. Absolutely ridiculous engineering, and someone was definitely asleep at the creative wheel when this was designed. And for all it’s heft in size and price, it simply isn’t that much better than the Soundlink.

    I expect alot from Bose and am usually willing to pay the premium they charge. I own over a half dozen different products and have never been so disappointed in a purchase. I returned the Bose Home Speaker 500 (Thank you, Amazone!), and suggest you save your money and purchase a Soundlink, then upgrade only when Bose gets its act together.

  83. Marilyn Guild (verified owner)

    The speakers sound fine, but we bought them to use together in the same room. We are able to pair them, but then after turning them off and then trying to use them again, they are no longer paired. We asked Bose for a solution to this a week ago. We want the speakers to remain paired and not have to go through the pairing process every time. Bose reps text us and say they’re there to help, then they go silent and we don’t hear anything again until we initiate contact again. We have asked to have this escalated to a manager but get no response. We have contacted them at least 10 times and are getting no help at all. There is no manual that we know of that can help us. Had we known that this would be so difficult, we never would have kept them. Are considering returning them.

  84. Scott Merritt (verified owner)

    I can’t get it to work with alexa. It worked for a couple days, then stopped. I deregistered and reinstalled and reset about 5 times. I cant get it to respond to alexa commands, and if I start music using to bose app, it only plays for a minute and then I get streaming error for amazon music. Nightmare of an app and setup. Believe the reviews – the Bose app is HORRIBLE and beyond frustrating.

  85. odf (verified owner)

    I bought two of these for $600 and they keep disconnecting when grouping them together. I am an experienced technical guy with a solid home network as well as networking skills and there’s nothing wrong with my home network or the setup. I’m very frustrated since I chose Bose over Sonos just because of the base advantage that Bose has over Sonos (in my opinion). Either using Airplay or Alexa, one speaker randomly gets out of sync and at some point resume playing. I have them both for about a week and I will give it another try (I’ll try some tweaks) but then they are going back. I’m glad I kept the boxes. I did not expect this from Bose and I’m SO DISAPOINTED.

  86. LocalGirl14 (verified owner)

    I would write a long review talking about all the things I love about this speaker but the bottom line is that it’s nothing short of what I would expect from Bose—and more! This little thing has incredible sound, intuitive controls, and fills my entire family room, kitchen and beyond with perfect, clear sound. The app wasn’t even that difficult to use like people complained about, so Bose either made updates to the firmware or people don’t know how to follow screen prompts. I had my Bose set up via Bluetooth in about 30 seconds and, while the app did take some minor setup, I may have spent 15 minutes total on it. The only recommendation I would give Bose is to put the name of the app to download in the manual because it took a bit of doing to find it (albeit less than 5 minutes of searching). As always, Bose delivered! BRAVO!
    5.0 out of 5 stars
    As Always, Bose Delivered!

    By LocalGirl14 on December 17, 2020
    I would write a long review talking about all the things I love about this speaker but the bottom line is that it’s nothing short of what I would expect from Bose—and more! This little thing has incredible sound, intuitive controls, and fills my entire family room, kitchen and beyond with perfect, clear sound. The app wasn’t even that difficult to use like people complained about, so Bose either made updates to the firmware or people don’t know how to follow screen prompts. I had my Bose set up via Bluetooth in about 30 seconds and, while the app did take some minor setup, I may have spent 15 minutes total on it. The only recommendation I would give Bose is to put the name of the app to download in the manual because it took a bit of doing to find it (albeit less than 5 minutes of searching). As always, Bose delivered! BRAVO!

  87. David Riley (verified owner)

    The sound from this speaker is great, with good bass (especially for the size). It’s an excellent speaker for our combined kitchen/dining room so we can listen to music or the radio while preparing and eating meals or just hanging out.

    It’s not without problems, though, and I say that as someone with a fair amount of patience for networking shenanigans. Most of the problems seem to stem from lack of consideration of customer use cases:

    – There appears to be no way to activate the device without the app (unless that is buried deep in the help section of the website), which I consider a serious flaw; not everyone is going to want this connected to the Internet.
    – I cannot play music to this device or communicate with it when it is on the WiFi network we use for untrusted IoT devices; the AirPlay server shows up (because we have a Bonjour reflector between the networks), but it appears not to accept connections from outside its subnet. This is something that works fine with all of our other IoT devices including our thermostat and Christmas lights.
    – Once you have set the WiFi network the device is on, it is very difficult to change it. I had to look it up on the website because there’s no way to do it directly from the app; you have to go through a network reset procedure, which then uses a different procedure to set up the network than the original pairing procedure.
    – The current version of the app indicates there may be deeper quality problems; one of our WiFi networks has an apostrophe in its SSID and when connected, the app only displays up to the letter before the apostrophe, which tells me there may be vulnerabilities in the app since this is fairly low-hanging fruit as far as potentially exploitable bugs go.

    There are other issues noted in other reviews about Alexa and Spotify troubles which I can’t comment on because we don’t use them, but I will say it looks up and connects to our local NPR station through TuneIn just fine, and AirPlay works great when you’re on the same network. We haven’t tried Bluetooth playing yet (but AirPlay is going to be higher quality anyway, so we don’t have much reason to at the moment).

    All in all, we’re happy with this device; the issues we had were annoying but certainly not insurmountable, and most of them aren’t issues once they’ve been worked around (that is, we don’t seem to have any recurring issues; the closest we have is having to use the Bose app for any kind of interaction beyond playing to it with AirPlay or turning on a preset radio station, which will be a problem if it ever gets discontinued, etc.

  88. Jenniferà â à  Champagne (verified owner)

    This speaker is amazing! The sound is perfect with lots of depth of sound from bass to treble. Exactly what I would expect of Bose. Save yourself a lot of time on setup and just contact their support team to help you get the speaker connected to wifi. Basically, it connects similar to a Chromecast device where you need to connect to the speaker directly (find it in the list of available wifi connections) and then add it to your wifi via the device you’ll be using to control the speaker (smartphone, iPod/Pad, tablet, etc). Just get some help from Bose Support with it if you’re not sure what all that means and you’ll be ready to roll in just a few minutes.

  89. LGT (verified owner)

    I have used Bose for years. The sound was always great, but the software and network connectivity always left a lot to be desired. I usually ended up just using the speakers as Bluetooth speakers because of the flaws in the software and network connectivity. But the Bose Home Speaker 500 works great as both a Bluetooth speaker and with Apple airplay or the Bose Music app to work over your network. It finally works. The new Bose app is MUCH easier to use and connects the speakers on the first try. I use airplay for my network connectivity usually, but the bose networking is much better than it used to be. It is really easy to combine speakers into groups so that you can have your music playing throughout the house. That never worked well for me with the old Bose software, but with the new Bose Music app and firmware on these speakers, combining speakers is finally easy to do. I am very happy with the purchase of this speaker (I have three of them throughout the house). I use the speakers with my apple music subscription as well as with Sirius, and my Amazon music subscription as well.

  90. Amazon Customer (verified owner)

    This is an absolutely worthless product. No instructions whatsoever on connecting it via WiFi. How does it work with Alexa which is supposedIy built in. I couldn’t tell you because there are no instructions. How does it work with Apple Airplay? I couldn’t tell you because there are no instructions. The Bose Music App is also equally worthless as it will not connect to the speaker. Bluetooth is fine, but I didn’t spend $300.00 to buy a Bluetooth speaker.

    After about 3-4 hours of time, I finally got the speaker to connect. Alexa worked for about an hour so now I an back to square 1. This is truly a worthless product and I would strongly urge anyone considering purchasing it

    DO NOT BUY THIS WORTHLESS PRODUCT

  91. Patrice Lee (verified owner)

    Amazing sound. I’ve listened to songs dozens of times and I am hearing things in them I did not know was there.
    The speaker is also very loud for the size. I live in a three story townhouse and the sound can be heard throughout.
    When at higher volumes sounds are still clear and not distorted.
    The only con is that it is not a portable speaker. It must always be plugged in.
    As far as value for the sound quality you can’t go wrong. It’s Bose of course.!!!!!

  92. kbrown (verified owner)

    I purchased this due to being a fan of Bose. I have multiple Alexas throughout the house. I wanted to add this speaker to my group of Echos, however you can’t add this to a group of speakers to play throughout your house. They obviously don’t tell you this. Whenever I play music, I like to play it on all speakers throughout the house, well not with this one. So it is not totally compatible with the “Alexa”.

  93. Hyunseok Kang (verified owner)

    It looks nice and generates great sound. Although it says it’s Alexa enabled, it doesn’t support full range of Echo functions. Especially, the music services are limited to a few vendors (Amazon Music, Sportify, Pandora, Sirius XM etc) and it does not support Apple Music or Youtube music. You can still listen to those services through bluetooth connection to your phone/tablet, but it was disappointing to know that I can’t play music directly from Apple Music with Alexa voice command.

  94. Dan (verified owner)

    Sound quality is great once you get past the setup and get the speaker to connect to the Bose Music App. I have other products that use the Bose Music App and it appears a common theme of connection issues with the Music app.

    Initially during setup the Music app could not find the speaker. Multiple attempts failed. Eventually after multiple attempts, it finally connected. The speaker did it’s thing and finally prompted me to finish setup in the app. However, once again the app did not find the speaker. Eventually after repeating force closing the app and re-opening, I was finally able to finish setup.

    The sound quality is great when you get the speaker to connect to the app. A lot of people in the forums seem to have similar issue that when you open the app it does not connect to the speakers despite being on the same wifi network. Eventually (not sure why) the speakers will connect.

    Seems Bose needs to spend some time on the Bose Music app because this seems to be a ongoing issue for people.

  95. Amazon Customer (verified owner)

    I use my BOSE Home Speaker 500 as my only music speaker in my house. My floorplan is about 1700 square feet so this speaker sounds super powerful throughout my whole home. I have linked my Amazon Music, Sirius XM, Spotify and iHeartRadio through WIFI and am finally able to stream my favorite music to a super quality speaker.

    Wasn’t sure if I would utilize the ALEXA voice assistant when I bought it but…….WOW……..now that I set up the app…….holy cow…….I don’t know how I lived without her before…….I am in love! She is so smart and polite and funny and available……..the technology is truly mind shattering.

  96. Andy A. (verified owner)

    Giving it 5 stars because it’s an amazing device!!! My only issue which isn’t really an issue is it’s not integrated with ITunes! I have to manually connect to it via Bluetooth instead of the app?? The app connects to it via wifi I think and uses its own media to play but I rather listen to my own music that i have downloaded already.

    Sound is amazing and my wife is super jealous so I might be buying another 🙂
    5.0 out of 5 stars
    Not integrated with iTunes

    By Andy A. on January 17, 2021
    Giving it 5 stars because it’s an amazing device!!! My only issue which isn’t really an issue is it’s not integrated with ITunes! I have to manually connect to it via Bluetooth instead of the app?? The app connects to it via wifi I think and uses its own media to play but I rather listen to my own music that i have downloaded already.

    Sound is amazing and my wife is super jealous so I might be buying another 🙂

  97. Ramon Padilla (verified owner)

    I couldn’t get the wifi working from windows 10 media player. I did get bluetooth running on it though. The blue tooth signal is not that strong so it skips.Alexa works fine on it,Alexa is young and has some issues but in the future as Alexa get better I’m sure it will pick up voice better. The sound is great not over-powering but good enough to fill a big room or two. I’m planning to buy another one and couple them. Album artwork is displayed from Amazon using the wifi. Bose is usually great quality(I still have some Bose computer speakers running ten years staight).I hope these last me a long time.

  98. Sherry (verified owner)

    I love this speaker. I now have 2. They’re expensive so that took me a long time to do. I am a Bose fan for life. This time Amazon sent me a defective returned unit. I went to set it up and it told me it was “MAN CAVE”. I contacted Amazon and they corrected the issue immediately. I had a brand new one the next day.
    The only issue I have with this speaker is that the light touch buttons on top are not intuitive to use and I have to use a smartphone to control the speaker. At least it’s the only way I seem to be able to use to power it off. That’s annoying to me. What if I’m not home and someone else wants to listen?

  99. Fitz (verified owner)

    I regret buying this product. Bose is usually a reputable name, but they failed miserably with this. The first Bose Home Speaker we returned immediately, it would power up, but not connect and nothing showed on the screen. We got a replacement, but still have issues. It has a hard time staying connected vis Bluetooth and regularly sounds like a skipping CD. It doesn’t matter what device we try or wifi network, which means it has to be the speaker. When it does work, the sound is good quality, but we have resorted to using our small JBL wireless speaker instead because it’s much more reliable. So don’t waste your money on the fancy Bose name and get a JBL instead.

  100. Bill McCart (verified owner)

    I bought this as a present for my daughter so I can only report on it a little. I helped her set it up, which took a bit of time but was ultimately successful and not too complex. After the initial set up she figured out how to set it up with Spotify by herself. The sound is excellent and she was delighted. I’d love to get one myself but… well, it is kind of expensive. But I still can recommend it.

  101. PCTexas (verified owner)

    I was specifically looking for a smart speaker with Google and Alexa built in.
    I tried the Sonos – One (Gen 2) and I really do prefer that sound over this Bose 500 .
    The Sonos was not as loud as the Bose but delivered a clearer, crisper sound with sharp clear Bass.
    Where the Bose 500 was more mid range and deeper Bass.
    Both units produced great sounds. The only issue I had with Sonos is that it does not have Bluetooth.
    That was a deal breaker, otherwise I would have chosen it over Bose.
    The next unit I tried was the Marshall – Uxbridge Smart Speaker and it is a great unit and great sound, but not very much Bass. The smart capabilities are great but however, it is lacking a deep punch in sound.
    I tried the Sony XB402M Smart Speaker and simply put-Don’t waste your money on it.
    It is a great little unit for what it does but does not compare in sound quality to Bose or Sonos and falls short in bass by an immeasurable amount.
    I then tried this Bose 500-I was amazed at how great it sounds. It has Bluetooth and Google and Alexa integration that is wonderful. Yet, like most other 3rd party smart speakers, you don’t get 100pct of the smart capabilities but the only one I found is asking Alexa to connect to my phone. It won’t do that on the Bose and only tested it on Sonos and Sonos lacked even more abilities than the Bose.
    When using Google as the smart assistant, there was no issue with asking it connect to my phone.
    In overall sound, the two top choices are the Sonos and Bose. Until Sonos updates to Bluetooth, I would pass it up and choose the Bose.
    Also, there are no issues of it connecting to Wi-Fi as people report. A lot of tech issues are a result of people not knowing what to do. They may be on an unstable wifi and having spotty connection issues, etc. So many variables to consider. Don’t buy into those negative reviews on connections for this Bose unit, It is more likely their user error.

  102. A. Holub (verified owner)

    Fantastic speaker. Much better sound and microphones than the Echo Studio.

    HOWEVER, this is not the same thing as an Echo talking over bluetooth to a powered speaker. The Alexa version is (I assume deliberately) crippled. For example, I have the Apple Music skill installed, which works fine on a normal Echo. This device, however, ignores the skill and refuses to play Apple Music. The only way to listen to Apple Music is to stream from your phone using Airplay (or, I assume, bluetooth, but I haven’t tried that). Given how awful the Apple-music skill is, this may or may not be an issue for you. The iPhone music app is way better, but if you want Alexa to play a specific album or song by name, you’ll have to get an Amazon Music subscription on top of your Apple Music subscription. Given that there’s no easy way to transfer your collection from Apple to Amazon, this is a big deal. You lose a lot by moving, so you need both services.

    Unfortunately, there are no good choices for a decent Alexa speaker. The Echo Studio is not quite as good quality as the Bose, but it is an Echo, so supports skills (though the AppleMusic skill is extremely minimal). The Echo doesn’t support AirPlay, though, so you’re stuck with the skill. The Bose speaker does support AirPlay, but doesn’t support skills properly, and if you want to request music by name, you’ll have to have an Amazon-Music subscription on top of the Apple Music subscription. The Sonos One has the same problems.

  103. Rod D (verified owner)

    I initially ordered the Alexa Echo Studio, but found the sound flat in certain frequencies and the bass overpowering most of the time. Then I came across the Bose 500 speaker. It still did everything I wanted it to do regarding Alexa capabilities, but had the sound quality I wanted. Great balanced sound across all frequencies without overpowering any octaves. I would and have recommended to my friends and/or anyone looking for a better sounding speaker than a Dot, Studio, or other Smart speaker

  104. Sone T Nelson (verified owner)

    CAUTION! Disables other blutooth devices permnently. First my headphones now a sony speaker. Audio devices get seem to get Stuck in a loop trying to connect. Does not intergrate well. Audio devices are always connecting to the wrong speaker. Warning do not buy bose if you want your other blutooth devices to keep working. Also the music app is horrible. All my music is spread out irrationally with each featured artist. Be prepared to make a return please. I got covid now im stuck with bose. Ill update my review with more details of warning and caution at a later date!

  105. steve nomes (verified owner)

    First off i would like to say, i own the Bose 500 and 300 speakers. They sound very good for their size and the 500 can definitely fill a living room with sound. Base is good and everything sounds very clear. If you have other Bose products you know the sound, and wont be disappointed. The main downside with this speaker is not the sound but the accessibility of the bose music app. More on that in a moment

    Sound – As mentioned this is one of the strongest features of the speaker. It is a quality sound and can get loud. i have it in my living room and never use at more than 50% volume so cannot comment on distortion but unless your going to be in a massive room i dont think you should need to turn it to the upper volume levels.

    Appearance – This looks clean and minimal. It can easily sit on any table or shelf and is unobtrusive. The screen on it is a nice touch though its practicality is limited. The main thing for me is doubles as a clock so you can put it on a table next to the couch and be able to see the time at glance. While it does show the album art this is more a novelty than anything because its too small to really recognize much unless your close and unless you know the album art of every song you’re better off just identifying it by listening. still its a nice touch.

    Functionality – the speaker has 6 preset buttons on the top which can be set for any cpmaptiable service, whether it be a station, song mix etc. if you have something you always listen to, like a spotfiy daily mix, this is ideal to just walk over and select than have to pull your phone out all the time. It also has a mute button for the mic so you can turn that off if you arent keen on Bose music listening to everything you say. It is compatible with Alexa and Google Assistant (not home). though note that google home is more limited functionality. This was added later via firmware update so its not like having a Nest audio. it will perform basic functions like timers, weather, music, calendar sync, but keep in mind that the speaker does not support YouTube Music. Even though they are owned by same company. The speaker also supports apple airplay but NOT chromecast. This is a major issue which i will talk about next depending on what music service you favor. Spotify connect works flawlessly and alexa cast is decent but tends to lose sync more than normal (its still not great even on echos).

    Music Services – Bose Music app supports the following services: Spotify, Amazon Music, Deezer, Pandora, IHeart Radio, TuneIn, Sirius XM radio. Notably missing services are Youtube Music and Tidal. These services are accesed through the Bose Music App, which has limited functionality. The good news with the app is its easy to use multiple services at once. You can switch between any of them seamlessly at any point. The biggest issue is that some of these services have better support through the app than others. Deezer is bare bones and unless you already have all the playlists saved, it is difficult to use it for any type of music discovery. Also you have to have premium version or you only get 30 second previews of songs. Iheart radio is okay if you only use it for radio or shuffle but does not support on demand or podcasts at all. Despite iheart advertising as one of the best podcast services you cannot use them through bose music. If you want podcasts you have to listen through TuneIn or spotify connect. Pandora is also only radio so if you have pandora premium you are SOL. Its very basic implementation.

    I would say that Spotify and Amazon music have the most support, while there is a weird quirk with amazon music that for some reason you cannot favorite songs on the app or through voice unless it is on a station. If you have spotify and want a great speaker to play it on, this is perfect as you can totally discount the bose music app and just use spotify connect. i actually think Bose Music implementation of amazon music is better than Amazons own app, but that isnt saying much. Finally, airplay is supported but NOT chromecast. This is a massive oversight considering how poorly implemented some of the other services are through the Bose app. I could look past the medicore bose music app if i could just cast those services through chromecast but alas its not possible. so if you are on Deezer, Iheart, Pandora you are out of luck unless you can deal with the bose music app.

    Setup/Ease of Use – when the speaker first came out there were issues with connection and setup. It takes forever to download firmware updates. there are numerous reviews that talk about nightmare experiences trying to get your bose music account synced and setup with the speaker. however, they have made multiple patches and i think now its mostly fine. the grouping also used to be finicky and would not always connect to the second speaker, but again since the last few updates this seems to have resolved itself. the voice functionality works but obviously favors amazon music. im old school though and still prefer to run things off my device and much prefer the original music service apps than bose music half implementation. Sound is great and if you are on one of the better supported services, like spotify or amazon you got a winner here. Its also usually on sale for $100 off so can easily be had for cheaper than list price. the full price is not worth it.

  106. Alain V Berrebi (verified owner)

    Update:
    The first one did not work and I got a new one from amazon. It worked fine for about a week and then I no longer would connect to my music app on the Bose music app. I called their technical support and they made me do everything except stand on my head and at the end of an hour and a half call they told me that they needed to send this up to tier two support and I would get a call within 24 hours. It’s been over a month. I returned the item to Amazon and they charged me a restocking fee because it was no longer within the return window.
    I got a Google nest speaker and for a third of the price it’s a wonderful sounding speaker and basically blends into my room.

    I have the top of the line Samsung soundbar with rear speakers which is phenomenal but having to switch to Bluetooth every time I want to listen to music is not ideal. So I decided to try this Bose unit out because I have heard about Bose quality all my life. the sound that this little tiny unit puts out is just remarkable. It’s literally a wall of sound that surrounds you. If you close your eyes you can believe that you’re listening to headphones. Could not be happier. I did have some issues getting the app to work but the people at Bose were amazing and I was in business in five minutes after I made the call.
    1.0 out of 5 stars
    Great sound in this tiny package

    By Alain V Berrebi on February 23, 2021
    Update:
    The first one did not work and I got a new one from amazon. It worked fine for about a week and then I no longer would connect to my music app on the Bose music app. I called their technical support and they made me do everything except stand on my head and at the end of an hour and a half call they told me that they needed to send this up to tier two support and I would get a call within 24 hours. It’s been over a month. I returned the item to Amazon and they charged me a restocking fee because it was no longer within the return window.
    I got a Google nest speaker and for a third of the price it’s a wonderful sounding speaker and basically blends into my room.

    I have the top of the line Samsung soundbar with rear speakers which is phenomenal but having to switch to Bluetooth every time I want to listen to music is not ideal. So I decided to try this Bose unit out because I have heard about Bose quality all my life. the sound that this little tiny unit puts out is just remarkable. It’s literally a wall of sound that surrounds you. If you close your eyes you can believe that you’re listening to headphones. Could not be happier. I did have some issues getting the app to work but the people at Bose were amazing and I was in business in five minutes after I made the call.

  107. daltondo (verified owner)

    I got this as as a gift and was excited cause it’s from Bose but then as some did say. When you can use Airplay, it sounds amazing but then it disappears eventually, the Bluetooth connection is the worst of any device that I ever had, my apartment is 600sqft and almost no wall but I couldn’t have a proper connected Bluetooth with this device. I have to plug it into a smart plug to keep reset it if I need to use its airplay and it’s kinda of luck sometimes. My friend’s device work very well but mine is like a garbage bluetooth. What can I do?

  108. Me (verified owner)

    This speaker was purchased to be placed in the kitchen. It complements the two other Bose 500 speakers that I have in the house. The sound is clear (even at low volume) and powerful (if you need to).

    I like to create “groups” with two or more of these speakers allowing me to play the same music or podcast in all the rooms I have a speaker. I am thinking purchasing the soundbar and subwoofer 700 and use the bose 500 to expand the home theatre experience. I just wish the speaker had more than 6 preset choices.

  109. d lucci (verified owner)

    We bought this for my husband for Christmas and it was a total letdown to realize after setting it up that it couldn’t stream Apple Music. That was literally the main reason we bought this speaker. There is a complicated way to stream it through your iPhone on the Bose app via Bluetooth but he doesn’t have an iPhone. And even if you have an iPhone, which I do, it’s still inconvenient considering all we had to do before was to ask Alexa to play a song. Major disappointment.

  110. Margot E (verified owner)

    Sublimely easy to set up. Each unit required an update and that happened quickly, and then we were up and running. I bought two Bose Home 500s to pair in my tiny house and that works great. Previously I tried Apple’s smart speakers. They kept dropping off the WiFi network and I forget if they weren’t meant to pair, except to create a stereo sound system, or they could pair but just were awful at it. Regardless I had to reset one twice daily. They went back. Next I tried a Tivoli all-in-one smart unit. I tried several ways to connect it to wi-do and never succeeded. Meanwhile though I heard what over the air FM sounded like from the unit. Found it highly dissatisfactory and returned the unit as fast as I could get it out the door. I previously used an old Bose Wave and a Tivoli Radio One for my sound system plus a portable UE Bluetooth speaker. These two Home 500s do all they could and more. The sound quality is superb. They’re space efficient and look great. Most of all they are working flawlessly and are easy to operate. Can’t ask for more than that. I should add, I’m using them with an iPhone.

  111. Jeff M. (verified owner)

    I purchased this for my wife. It is an $$$$ speaker, but I thought Bose would be worth the price. The unit is unnecessarily complicated to use and set up. The off button would not turn it off when in Bluetooth mode. We resorted to unplugging it when we needed to disconnect because of a phone call or someone at the door because you couldn’t get it to stop. Now the speaker is in constant update mode with a white bar moving left to right. Went to Bose website and tried all the different versions listed to reboot, reset or update the firmware. Still just the white line of death. So now we have to send to Bose for $113 repair (out of warranty). This thing has turned into an over $500 electronic brick. Bose is NOT worth the money.

  112. Arnox (verified owner)

    Bose is a well known brand, very famous for its speaker and the quality of its products, so I blindly bought this smart speaker despite some poor reviews, so I decided to give it a chance… After all, 88% of the reviews are 4 stars or more..
    First impression, out of the box: feels made of great quality, the aluminum body is so much better than all the other speakers made of pastic… Love it! The LCD screen has a good brightness, and the resolution and contrast seems good too.
    Unlike many other comments about wifi connectivity, I had absolutely no issue, it went flawlessly.
    I did all the setup with the Bose app… So far, so good!
    Then, here come the problems… I can’t connect it to my Youtube music account, it’s just not possible… The only way to do it is to start the music on my phone then stream it in bluetooth to my speaker… WTH??? Really? Bose, what are you doing? I checked on Internet if there was a work around, but no??!! The only option was to open a Spotify account, which is not what I want to do…
    So disappointed… The sound is great, the look is awesome, the voice assistant recognition is perfect, but the connectivity is a disaster… Youtube music is not a small player, why would they skip it??
    The following morning, when I woke up, I decided to listen to a web radio that I added during the setting phase. Nope, nothing, no sound… The speaker was frozen! I had to unplug it and then it worked again… No way, I returned it right away. Such a good potential, such a failure… Very disappointed.

  113. Steven T. Engle (verified owner)

    It’s a beautiful speaker, supposed to sound really nice. I never opened the box due to the feature I needed most not being included. Yes, 100% my fault for not researching better. I assumed most of these things had a USB input for flash drives where all of my music has resided for years. It does not:
    Q: Will it play a usb flash drive with music ?
    A: Hello! Thank you for taking the time to ask a question!
    The home speaker 500 is not directly compatible with a USB flash drive input.

    I have the wood Keiid vw car stereo deal and it works really well. I assumed the Bose 500 would have a usb input but was incorrect. I realize that I could stream songs from my phone into the bose but don’t like the quality of the streamed audio sound not to mention it has it’s own set of headaches as well. Basically I am looking for a device with a good speaker/sound, clock, usb flash drive input, and fm radio. There is another Keiid device that will probably suffice for all of these:
    http://www.amazon.com/KEiiD-Speakers-Bluetooth-Streaming-Headphone/dp/B08R1X287V/ref=pd_ybh_a_21?_encoding=UTF8&psc=1&refRID=2F5F4G3DE0ZAHKKRQ09V
    I will probably go with this, its half the cost. I was looking for something more of a ‘step up’ though, so far have been unsuccessful in my search but will likely go with this other Keeid unit..

  114. BorgataBob (verified owner)

    Wow!!! Great sound and fun to play with. Have a Klipsch Surround system but downstairs condo neighbor complained about the noise. So figured this would bring the sound closer to me without bothering the downstairs neighbor as much and I am very impressed. Also fun to set alarm by just speaking with your voice. I don’t think you can go wrong with this product even the movies sound great. I have my TV Bluetooth to the speaker. Wish it would have come with a remote, but I have it right next to me in the chair.

  115. Lucy (verified owner)

    We had the SoundTouch 30 but it was an older one and kept loosing our WiFi connection and then could not re establish the connection on its own. This system is smaller sounds just as good and if it looses connection for some reason it will come back online when its reestablished again. As always good quality Bose sound!

  116. Grammy in Lees Summit (verified owner)

    My daughter had a Bose Speaker 500 and I knew the answer to our music needs were answered. I ordered the first Double Black 500 and followed the directions which seemed rather vague. Following the app instructions didn’t seem to help. Thinking it was a lemon, I ordered a Silver 500. Wonder of wonders, there was an instruction pamphlet that was not included in the first speaker. The instructions specified a different Bose app than I had downloaded and all of a sudden things fell into place. I waited for the Silver 500 Speaker to react when installation was complete and the Alexa voice came from the Black one. The one that I was sure was broken had completed installation! I decided to keep both and setup of the Silver 500 Speaker was a breeze. They are both wonderful, the sound is amazing a d we have music in portions of our home where we had no e previously. Having soft music playing is just too wonderful and soothing. I’d recommend the Bose 500 Speaker, both Silver and Double Black. If Installation is difficult, look online and be sure you have all the proper instructions. It is not hard to set up so if you are having trouble, you may be like my first delivery and not have all of the directions. I love mine – they’ve been playing all day and are a great substitute for the blaring television.

  117. BACCUS W JADDAH (verified owner)

    Update: initially gave it 4 stars. Speaker is not worth the money, and is a disappointment to the usual quality Bose stands for. After two weeks with it, the sound started getting distorted. You hear a crackling/burring sound whenever the volume goes a little beyond the half way mark. I did factory reset twice, tried changing the location, and still the same. Also, The app goes to sleep whenever your Bluetooth device goes to sleep. It is annoying having to go into the app to make adjustments. I am in the process of mailing it back to Bose for repair. As this is my first purchase of a Bose product, I am highly highly disappointed.

  118. Guy M. Dipietro (verified owner)

    I love this speaker, it’s how I listen music at home. I find that I use this far more than I expected. I always loved the features of the Echo and found myself using it for music often, however the sound out of the Echo wasn’t exactly rich. At first I connected it to an amplifier and speaker pair, that was a decent set up, but still not awesome sound. This adds great sound with the convenience of Alexa voice control. Many of the features that others complain are missing are now available with the latest firmware. Something to consider when looking at the reviews is that they’re reviewing based on an old firmware. Every now and then I do find that the device needs to be rebooted (just unplug and plug back in) due to lost wifi connection, but that’s not too often to be a pain.

  119. LAE (verified owner)

    Purchased in Nov 2019. Part of 7 Echo system. The sound is of course much better than a dot but not much better than a show. Now and again it will just go offline, like just now..not accessible. Do not even think about having it join a group with echo devices, does not work. That being said I have trouble with the Alexa devices playing Amazon music for any length of time. The Bose device will play Sirius XM well and for almost as long as you want. The Amazon devices work better on Sirius and Spotify, but will after an hour or so just stop.

  120. Luis Sanchez (verified owner)

    The speaker has a great design, quality of materials looks premium, built quality not so much, as you can see in the photos the screen is coming out of the right lower corner, compare with the photo from the other side, also there is some kind of foam coming out of the right top side, functionality is not affected. Sound quality is good but not what you expect from Bose, it lacks bass(Which is understandable for a package so small). The volume is really loud but as you start cranking it up your stuck with the mids as bass and highs start fading. Don’t get me started with the app, is not so straight forward to set up, you have to set up your music apps inside the Bose app(at least the ones available in your zone). My verdict: its not horrible(Assuming you get a properly assembled one) but not worth the money, in that price range there are more formidable options.
    3.0 out of 5 stars
    Not what you expect from Bose

    By Luis Sanchez on June 5, 2021
    The speaker has a great design, quality of materials looks premium, built quality not so much, as you can see in the photos the screen is coming out of the right lower corner, compare with the photo from the other side, also there is some kind of foam coming out of the right top side, functionality is not affected. Sound quality is good but not what you expect from Bose, it lacks bass(Which is understandable for a package so small). The volume is really loud but as you start cranking it up your stuck with the mids as bass and highs start fading. Don’t get me started with the app, is not so straight forward to set up, you have to set up your music apps inside the Bose app(at least the ones available in your zone). My verdict: its not horrible(Assuming you get a properly assembled one) but not worth the money, in that price range there are more formidable options.

  121. east side photo (verified owner)

    The sound quality is incredible. Not a surprise for BOSE, but good still it know it still is. The biggest relief with this item, was its ease of set up. Alexa walked me through every step. I had to download 2 apps for my iphone, which is how its controlled, at least initially. Within 10 minutes I was listening to music and telling Alexa what I wanted to hear next. Good things come in small packages.

  122. Jo from NC (verified owner)

    This is our 3rd Bose speaker and the newer versions just seem to get better. Did have some issues setting up. I’d like to say I’m reasonably tech savvy, but there were a couple of things not that intuitive. But our setup was a bit more complicated because we wanted to connect to several devices on two separate accounts. Good news, though — their tech support is amazing! No long waits and patient knowledgeable people. That alone makes the purchase worth it. So there may be less expensive speakers, but between the great sound and tech help, you can’t really go wrong. Everything is working great. Listening to music now. What a pleasure!

  123. Joseph A. Mollick (verified owner)

    I bought the Bose Home Speaker because it is driven off my WiFi system, and doesn’t depend on a strong radio signal. I found that my favorite classical radio station, KDFC often had crackles in it when I got the signal over the air. Now, say good bye to all that. This speaker has great sound, on par with the Wave Radios that I have owned for years. They have a smaller foot print, which is good, and are much more versatile. For example, you can play Sirius XM stations on them. You can play your Pandora play list through them, or even get radio stations from other parts of the country through Tune-In. I’m sorry I waited so long to make the switch to these WiFi Radios. They really are head and shoulders above any radio that gets it signal over the air.

  124. Xarias (verified owner)

    I was hoping I could integrate my Subsonic personal music collection with this…no, (Sonos can). I was hoping to add web channels on the Favorites bars. No. I went to change my wi-fi password. This little gem turned into an hour and a half exercise where the Tech Support asked EVERY mindless question a first-tier Comcast rep would hit you with. Their software is complete trash and barely worth having on your phone after initial setup. Soundwise, the speaker might be a hair better than Sonos, but Sonos does more, and there are actual people supporting the product.

  125. E N (verified owner)

    The speaker sounds great but Apple Music is no longer supported on this device. There was outrage and Bose customer service response was that owners could just simply use Bluetooth to stream from their phone to the device. To me that’s not really a solution when it’s supposed to be voice activated. I don’t know why Bose would stop supporting Apple Music but if you are not in love with Bose and are willing to explore other brands I would look elsewhere for a device from company that actually has there stuff together. I will rate this a 3 instead of a 4 because while it does sound great it has lost functionality due to Bose being incompetent.

  126. Maias Music (verified owner)

    Wow. For such an expensive smart speaker, it sure is annoying. This device sounds pretty good when you can get it to obey. It doesn’t have any forward or back buttons so you have to rely on voice activation, which it does not do well. When I am streaming a music station and say Alexa, next. it just stops, listens, then continues to play the same song. And without a next or back button, that gets old, very quick. So now I’ve paid several hundreds of dollars to be ignored and made to listen to music that I don’t necessarily want to listen to, in nice crisp highs, vibrant mids and earth trembling lows. Just kidding. The price does not justify the sound quality, or lack of control. My first, and last Bose device, ever! I’ll stick to my Klipsch and Sony thanks. Shame on you Bose!

  127. Thomas (verified owner)

    I am rarely disappointed by Bose, and this is definitely no exception. This compact speaker is crisp and clear and has the added ability to connect to Alexa and my Prime Music account and Pandora. I have it connected to my phone via Bluetooth. The volume range is amazing, filling the room with great clear sound. I have been looking for a high end speaker to use as music therapy, so the ability for high volume with clear reproduction was essential. True Bose sound in a ver compact design with true stereo reproduction.

  128. enderbyFX (verified owner)

    I have owned this item since Oct 2019. It sounds great through wi-fi and makes a great kitchen speaker. I do not use bluetooth.
    The setup can be frustrating because of connectivity. I finally figured out that the mini wi-fi network from the speaker is the issue. Once connected it did not work through any of the 6 phones I tried. I noted the address of the internal page for the speaker and used a laptop to connect. Through a laptop I could connect and administer the settings with no issue. Same problem whenever I change wi-fi connections which must be done in the speaker setting page.
    Be warned, there is a huge design oversight with the software for this product. This speaker does not connect to local network DLNA services on a NAS. So you are stuck using a third party app from your phone for local network music unless you use bluetooth. The 500 is just too good to be used as a bluetooth speaker. There is absolutely no reason to have software so poor when the hardware would easily support full wi-fi functionality. Bose is like a feature flip-phone company trying to compete with smart phones. Maybe they should call it the Bose Jitterbug.
    I am looking for some third party tools to make this great speaker fully functional, but this really should not be necessary in 2021.

  129. Roger LeBoeuf (verified owner)

    We purchased this speaker along with a Bose Portable Smart Speaker, with the intent of using both speakers individually at times and together at times, sometimes at home and sometimes at other locations. We wanted the 500 for bigger sound (still quite portable, just without battery capability) and the portable for easier portability (and battery capability), especially for the times we’d be taking only one speaker from home to another location. Unfortunately, the other negative reviews are accurate. Our problems included:

    1. Couldn’t use the Bose app with Spotify because the speaker couldn’t tell if it was supposed to use the volume setting from the app or the volume setting from Spotify, so the volume jumped up and down constantly on its own. Bose Support diagnosed the problem but confirmed there is no solution in the Bose app. There was a workaround, which was good, but only if one owns an iPhone, is connected to WiFi, and the workaround was still glitchy (see #3 below).

    2. Could connect directly to the speaker with Bluetooth and use it with Spotify, without the Bose app, but sometimes Bluetooth didn’t work / couldn’t connect the iPhone to the speaker. Because the speaker can be portable, it’s not uncommon to unplug it, move it to a different location, and plug it back in. That requires re-connecting, which sometimes works and sometimes doesn’t. Frustrating. Bose Support was friendly on the phone but couldn’t fully solve this problem.

    3. We were able to use both speakers at the same time through the same device, using Spotify and without the volume problem described in #1 above, but only if using AirPlay (sorry non-iPhone users). However, this workaround requires WiFi (cannot be used with Bluetooth). So, if you’re taking your two speakers to the beach, park, hike, picnic, outdoor birthday party, private events space that has secured WiFi or WiFi settings not compatible with Bose, your back yard, or any place that doesn’t have WiFi, you can’t use your Bose speakers at the same time from one device. This is also true if owning two portable speakers and no Home Speaker 500. This leads one to ask, What’s the point of buying small, portable speakers if they can’t be used outside of the house? We’ve read that with older versions of Bose portable speakers, one could play music through multiple speakers at the same time from the same device using Bluetooth, but the new speakers won’t work without WiFi and without an iPhone-specific workaround for the faulty Bose app.

    4. Even if there is good, accessible, properly-configured WiFi that is compatible with Bose speakers at the location of one’s event, it requires reconnecting the speakers to the device through the app before use. That entire process is glitchy, time-consuming, and frustrating, with it sometimes working and sometimes not, with no discernable reason for the glitches. Again, Bose Customer Support was friendly and helpful on the phone, but could not solve this problem.

    We are not sure what the developers were thinking with the downgrades listed above from previous versions of Bose portable speakers, but these are flaws that make these speakers nearly useless for us. We don’t care about Alexa, only about getting music through both speakers, no matter where we are, with simple set-up. We are returning them for a refund and purchasing two Sonos speakers, which have solid reviews and great word-of-mouth from friends. We will write a review for those once we receive and use them.

  130. Alan Davenport (verified owner)

    This is the first Bose product I do not like. I bought this speaker for the better sound quality that Bose is famous for. I wanted something that would sound even better than a regular Echo. It is in the living room bordering on the kitchen in an open concept floor. The sound quality is heavily weighted towards the midrange. Weak highs and even weaker bass. Not what one expects from a Bose product. I could live with the sound quality but it has another issue, it’s a bit deaf. Tonight while making dinner I had to SCREAM Alexa, play music! at it three times before it finally responded. The Echoes in two of my bedrooms at the far end of the house heard me and were playing music before the Bose, which I was standing next to, heard me.

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Questions and answers of the customers

  1. A The Home Speaker 500 is compatible with Sirius XM
  2. A All is good
  3. A noand Alexa is slow on this device
  4. A Podes de dos formas: usando el Blue tu de tu televisor o usando un cable con salida mini PLUG.
  5. A I don't knw about ps 4, or ps5, I have a Samsung 7.1 .1 android phone, and it works fine. I suggest you go on the Bose website and pose the question to the community, or call Bose directly. Hope this helps.
  6. A The Bose Home Speaker has access to any FM station that has a website, through something called "Tune In". I don't know about AM radio. But if the station has a website, and broadcasts over the web, you can get it on Tune In.
  7. A Bose does not have a dust cover available for purchase.
  8. A The 500 appellation is for the name of the series, not for the number of watts. There is the Bose Home Speaker 500, the Bose Soundbar 500, etc... the Bose Home Speaker 500 is the top of the Bose range for these voice control speakers. Just below you have the Bose Home 300 Speaker which has the same specifications but without the small display. Be mindful these speakers need to be connected to the power to function as they do not have electric batteries.
  9. A Yes. If I remember correctly, you have to enable a skill. What you cannot do with this unit is join the unit to a speaker group. For me, an enormous disadvantage.
  10. A You can use the Alexa functionality for that matter. Or even use Alexa routines to wake you up with some particular sequence of actions (read the news, play music, turn the lights on, etc.).
  11. A You need to plug it in to a wall outlet.
  12. A There is no battery in this speaker; it has to be plugged in to the wall to work. So, the speaker has zero hours of battery life. It's a great speaker, but if you want a battery-powered speaker, this is not the speaker for you.
  13. A First, set up you sources, place in order of preference, so important, as some instances of news services do not update daily, some are very bried. Second, all you have to ask Alexa, or Hey Google, "What's the News". They do not seem to have a very pleasing way to provide NEWS per se as of yet, but you can salvage it by catering to your likings, World News, I Like BBC, and France24, etc, because the report NEWS instead of Daily Trump Dump/COVID Numbers...., like American Radio...sigh..! Btw, the App "Tune-In", has most News Services availbe, which is linked to both Alexa and Google. Good Luck..!!
  14. A Yes, I control my speaker with the Alexa App on my phone so you shoudl be able to on your tablet from the App.
  15. A no and its a pain in the butt to keep programming it what they don't tell you is that you have to program it to be a alexa or siri or android assistant
  16. A This speaker doesn't feature a battery.
  17. A The Home Speaker 500 can be wirelessly paired to one select SoundLink speaker using the built-in SimpleSync features. Please visit our website for more information.
  18. A Yes you can. It is a Bluetooth speaker as well.
  19. A Yes, you can group two or more Bose speakers together to play the same music at the same time
  20. A Apple TV Airplay is supposed to work via WiFi, but like the other reviewer said “when it decides to work”, in my case only 10% of the time. I have to listen to audio via tiny projector speakers (behind me) since Bose home 500 will not connect to Airplay consistently. But it is a treat once every 2 weeks to hear movies on this speaker when it does work.
  21. A Yes I would and I did in fact buy another one for our bedroom
  22. A Easiest way unless you found out now is read the warranty or/and call the headquarters.
  23. A Ours is not a Nakamichi sound bar but we have connected our Home Speaker to it.
  24. A The aux is output only to another speaker. The only way to input is through Bluetooth
  25. A The input power requirements for the speaker are 100-240 V, 50/60 Hz.
  26. A The Home Speaker 500 is not weather nor water-resistant. We do not recommend keeping the system in an environment that has high humidity, as the system is not IPX rated.
  27. A The Home Speaker 500 is not designed to be used with a TV system. The speaker can, however, be connected and grouped with the Soundbar 700 and Soundbar 500.
  28. A Yes, the Soundbar 500 can be wirelessly grouped and synced with the Home Speaker 500. For more info, visit https://bose.life/2Qo9HIX
  29. A The Home Speaker 500 does not feature a built-in battery, and is required to be connected to a mains (AC) power outlet to operate. The power requirement for this speaker is 100-240 V, 50/60 Hz.
  30. A While the Home Speaker 500 does not feature support for Amazon Music HD as a service within the Bose Music application, the speaker features Bluetooth and Airplay 2 connectivity, therefore any audio source on your media device can be played through the speaker.
  31. A We have no information to share regarding voice assistant support in your region at this time. Yes, you can add a Spotify playlist to the preset buttons via the Bose Music app.
  32. A Hello, thank you for your question.Siri is not directly compatible with the Home Speaker 500.
  33. A It does not. However, I think you might be able to use it with the subs that Bose makes for their 700 and 500 soundbars. You'd want to confirm that with Bose, however.
  34. A No it is a bare bones Alexa barely works with anything other than Amazon music. It constantly disconnects from Air play and Isn’t truly supported 100 % yet. Read up on the reviews and issues even on Bose own web site before making this purchase.
  35. A Hello! We can confirm that you can use the Google Voice Assistant with our Home Speaker 500. This would require setup through both the Bose Music app, and the Google Assistant app. You can also use the Amazon Alexa voice assistant with this should you want to do so.We hope this helps!
  36. A Hello, thank you for your question.The Home Speaker 500 sounds great in most environments. As the speakers are firing left and right, this helps to enhance the stereo field of the speaker. Where you place it, is your decision.
  37. A Hi there, Thanks for your question. This speaker requires a wired connection for power.
  38. A It only works where Alexa by Amazon is officially available, but the speaker components and bluetooth / home wifi connectivity and integration will work anywhere.
  39. A Works everywhere but Alexa services maybe limited.
  40. A That's where I have mine. If it gets really steamy you might throw a towel over it.
  41. A Hi, thanks for your question. You can connect your iPhone to the speaker via Bluetooth or by downloading the Bose Music App which will allow you to connect your music services. Neither of these add additional cost.
  42. A 25 watts. On page 5 of the manual:https://assets.bose.com/content/dam/Bose_DAM/Web/consumer_electronics/global/products/speakers/bose_home_speaker_500/PDFs/810699_og_bose-home-speaker-500_en.pdf
  43. A You can use Alexa as the alarm so yes it is possible.
  44. A Thank you for taking the time to leave a question for us!The Home speaker 500, like most Amazon products, has the option to select a chosen language for audio prompt, so this can be used in Spanish.As for linking these together, currently there is no way to play both this speaker and the Echo in a group together, however these products can recognise one another and respond. For example, you could ask the echo to play on the Home speaker and the home speaker would play on it's own.We hope this clears this up!
  45. A Nope unles the deck has a bluetooth, in my opinion unless you want it to travel, go with the soundtouch line
  46. A Hi ,Thanks for the great question. The HomeSpeaker 500 will only work with other products in our Smart Home line of products. The SoundBar 500 or 700 along with other Home Speaker 500's. Regards,Tony G - Bose Support
  47. A Hi, That's a great question. You would have to have an Alexa compatible doorbell for it to play over the speaker. Regards, Tony G - Community Support
  48. A Hi, there.The Home Speaker 500 does not currently support changing the wake word to activate Alexa. We appreciate all feedback and suggestions, and invite you to join our Community as all new information will be posted here first - https://bose.life/2D4mID7. Thank you for your question, and have a great New Year.Best Regards,Jesse - Bose Support
  49. A Hello there,Thanks for reaching out and we appreciate you for being a fan! We plan to add other voice assistant applications in the future. Our Community would be the best place to keep in touch with the latest updates and announcements for our products. Thanks for the feedback. Take care,Mohsin - Bose Support
  50. A Hi, there.Thank you for your question. The Home Speaker 500 will connect for multi-room audio with the new Soundbar 700, Soundbar 500, and another Home Speaker 500. The Cinemate 1SR is not engineered to connect with additional components. We would like to speak with you directly to learn more about your interests. Please don't hesitate to reach out to our support team at 1-800-367-4008 for further assistance. They are available M-F 9 AM to 9 PM Eastern. Thank you, and have a great holiday season! Best Regards, Jesse - Bose Support
  51. A Hello, thank you for your question. You can group the Home Speaker 500 with the Soundbar 500 for multi-room audio. When watching video with the Soundbar 500, the audio to other grouped speakers will have an delay. Have a great day! Best Regards, Greg - Bose Support
  52. A Hello,Thanks for the question. All you need to do is simply download the Bose Music app on your Bluetooth device, plug in the speaker, and open the app to get started. The app will guide you through setting up your account on the speaker, adding your account information for your favorite music services, and adding Amazon Alexa to the product (where available).Hope that helps. Thanks again,Mohsin - Bose Support
  53. A Hello! We're delighted to hear that you are interested in the Bose Home Speaker 500. This speaker features built-in voice control. You may play, pause, shuffle or skip to your favorite songs. You’ll have millions of playlists, albums, and more at the tip of your tongue. With Alexa built in, you have access to things like weather reports and news headlines, too. You can turn off voice access whenever you want, also. Just tap the mic-disable button to cut power to all microphones, and continue to access the other features of the speaker. We hope this helps. Have a great day! Ashley - Bose Support
  54. A Hello! Thanks for your question. The Bose Home Speaker 500 features two custom drivers that point in opposite directions to bounce sound off the walls. It’s powerful and fills any room with impressive stereo sound. We hope this helps. Ashley - Bose Support
  55. A Sound quality is subjective, but in my opinion, it's as good or better than the Wave Music System that I have. This Home Speaker 500 is quite amazing.
  56. A Hi, Thanks for the question! We would recommend looking at this page https://bose.life/2PFGpnt to make sure you have properly added Alexa to your speaker. Have a great day! Tony G - Bose Support.
  57. A Hello, thank you for your question. The Bose Home Speaker 500 is built with an entirely new architecture and is only able to connect with the newest generation of Bose Smart speakers. Have a great day! Best Regards, Greg - Bose Support
  58. A Hello, thank you for your question. We are committed to bringing Airplay 2 to our existing SoundTouch products and new products. We are currently projecting AirPlay 2 integration via update in 2019. Have a great day! Best Regards, Greg - Bose Support
  59. A Hello, Lynn.Thank you for your interest in the new Home Speaker 500! Using our free Bose Music App, you can create up to 6 playlists and store them as presets on the speaker. The playlists can be created using your favorite music app such as Amazon Music or Spotify. Once you create a preset, you can tap the corresponding button on the top of the speaker to play it. The speaker is controlled using the top buttons as well as the Bose Music app. We hope this helps! Have a great day.Jesse - Bose Support
  60. A Hello, Jihwan.Thank you for your question. The Home Speaker 500 is engineered to play in sync with another Home Speaker 500, as well as our other Smart Home speakers, such as the Soundbar 500 and Soundbar 700. Multi-room playback with Amazon devices such as the Echo is not currently available. We are always working to implement new functionality, and we appreciate your interest. The Home Speaker 500 is controlled using our new Bose Music App. We hope this helps, and we'd be happy to speak with you directly if you have any other questions. When you visit the Bose website, click "Contact Us" at the bottom of the page to view our contact information. Thank you again, and have a great day!Best regards,Jesse - Bose Support
  61. A Hello, thank you for your question. The Smart Home 500 does have a 3.5 mm (1/8 in) Aux input. You may need a pre-amp as well to connect a turntable to convert a phono level signal to a line level. Hope this helps! Thank you again,Mohsin - Bose Support
  62. A Hello Estella, thank you for your question. While it requires being plugged in for power, the Smart Home 500 receives it's audio signal via wireless connection to your home Wi-Fi network or Bluetooth device. Have a great day! Best Regards, Greg - Bose Support
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